Client Experience Coordinator

Ready to Build a Career With Purpose?

If you are energised by helping people, enjoy fast paced work, and want to grow your career in a supportive environment, this role offers a meaningful pathway forward.

Sydney CBD | $80k plus Super plus ESOP | 5 Days in Office | High Growth Social Impact Fintech

We are partnering with a rapidly scaling fintech that is improving access to financial support for people navigating important life moments. As the business grows, they are building a client experience team that values clarity, care and professionalism. This is a great opportunity for someone who wants to develop strong communication skills, build confidence and be part of a team that invests in your growth.

Your new company

• Join a fast growing fintech where client experience is central to how the business operates.

• Build capability across client support, communication, risk awareness and problem solving. Work closely with legal, credit, operations and product teams.

• Be part of a company that offers structured training, coaching and clear development pathways.

• Step into a role with opportunities to grow into specialist, senior or leadership positions as the team expands.

If you are early in your career or looking to move into meaningful, people focused work, this is a standout opportunity.

About the Role

As a Customer Support Coordinator you will support people and partner organisations by providing clear information, helpful guidance and confident communication. You will help people understand processes, navigate next steps and feel supported throughout their experience.

This is a phone based role (80% of your day) where you will build strong communication skills, resilience and professional maturity.

• Supporting customers and partners via phone and email

• Handling inbound and outbound calls with warmth and professionalism

• Providing updates on applications and next steps

• Guiding customers through documentation and key milestones

• Following up proactively to keep matters moving

• Working closely with internal legal, credit and operations teams

• Managing competing priorities in a fast paced environment

• Supporting clients with care, patience and professionalism

Who You Are

• Genuinely cares about people

• Communicates clearly and confidently

• Stays calm under pressure

• Is emotionally resilient and mature

• Thrives in a fast‑paced, structured start up environment

• Enjoys learning and is open to coaching

• Builds trust quickly with clients and colleagues

• Enjoys being part of a close knit, supportive team

Experience is flexible — what matters most is your attitude, communication, and care.

What’s On Offer

• $80k base salary + Super

• Employee Share Options (ESOP)

• 5 weeks annual leave

• Modern Sydney CBD office close to major transport

• 5 days in office (culture‑first environment)

• Structured onboarding + ongoing coaching

• Supportive, values‑driven team culture

• High‑growth environment with opportunities to step into specialist or senior roles

• Purpose‑driven work where every conversation genuinely matters