Clinical Applications Associate

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

As a Clinical Applications Associate, you'll be crucial in upholding the quality of the information on our systems.

WHAT YOU WILL BE GETTING INVOLVED IN

At Scan.com, we're on a mission to simplify and accelerate access to diagnostic imaging for patients and clinicians. As an Clinical Applications Associate, you'll be crucial in upholding the quality of the information on our systems. Your primary responsibility will be to cross-reference key patient and customer data to ensure our systems are correct. You will also be expected to respond to clients on an ongoing basis.

You’ll report directly to one of our key team members, who has significant experience building out our reports and client service functions.

We're seeking a resourceful, proactive, detail-oriented, and hard-working individual who shares our passion for revolutionizing the diagnostic imaging industry.

Some of the types of things you could be getting involved in are:

• Ensuring diagnostic imaging and reports match the scheduled appointments in our database and records

• Focusing on the quality of our information and ensuring 100% accuracy in the information we send out

• Working with other departments within the company managing requests and giving clear, concise written updates

• Updating our clients on the status of their patient records (primarily via email but could be phone occasionally)

• Communicating via email with our Radiology groups to complete tasks such as elevating priority on a report to a STAT or answer questions they may have related to an appointment details.

• Basic troubleshooting and triaging of technical issues to route to appropriate team for resolution.

• Responding ad-hoc to key client enquiries.

• Working with sensitive data and understanding the requirements with HIPAA

THE TOP 3 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE

• Be the ‘safe pair of hands’ within our team such that all your work is accurate and the quality of our data is high

• Be a trusted #2 to your manager so that you are capable of completing every task asked of you

• Attend professional development opportunities for personal and business growth

WHAT YOU MIGHT BRING TO THE TABLE:

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value and that everyone should want to learn. However, these might be some of the ways you are currently adding value:

• Strong knowledge of medical imaging procedures and workflow.

• Team player is front and center as each of us play our part in the study management cycle.

• Attention to detail and a maniacal focus on ensuring information is correct.

• A commitment to hard work and bringing a positive outlook to work everyday.

• Strong communication and interpersonal skills to collaborate effectively with clients

• Knowledge of radiology workflows and basic technical concepts

• Resilience and a willingness to continuously improve by taking critical feedback from your manager and teammates.

• Ability to comfortably navigate within MS Excel (ability to create Pivot Tables and/or conduct VLOOKUPs is a huge plus)

HOW WE WILL INTERVIEW YOU:

We strive to keep our interview process brief and aim to move through the stages efficiently. Due to availability, there may be a change to the order of the interview process, but generally speaking, this is what you can expect:

• Introductory call/interview with our Senior Talent Partner. The call is typically made via telephone and lasts approximately 30 minutes.

• If there is an initial fit for all, we will invite you to a 45-minute video call with the hiring manager. This is a more structured interview that will deep-dive into the role and technical needs.

• All of our roles will have a small assessment stage. This may be an in-person assessment, a take-home assessment, or additional video calls. The length varies, but we’re mindful of your time and strive to keep it as simple as possible.

• Offer!

BENEFITS:

We go beyond the basics with our benefits package. Here’s what you can expect from us:

• Salary range of $45,000 - $55,000

• 401k

• Healthcare, Vision, and Dental

• All the equipment needed for you to do your role effectively

• Flexible working (3 days in office, 2 remote)

• Personal Development budgets

• 18 days PTO plus public holidays

• 10 paid sick days

• Inclusive policies designed by our team, for our team

Diversity at SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team.

We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.