Bilingual Patient Care Scheduler (CST)

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

At Scan.com, we're on a mission to simplify and accelerate access to diagnostic imaging for patients and clinicians. As a Care Guide, you'll play a crucial role in achieving this goal by scheduling patients for diagnostic imaging and ensuring a seamless patient experience. You’ll also be involved in day-to-day administrative tasks such as updating patient schedules, answering emails and liaising with imaging centers.

We're seeking a resourceful, proactive, and entrepreneurial person who shares our passion for revolutionizing the diagnostic imaging industry. The ideal candidate will have experience managing a high volume of outbound calls, multitasking and navigating various systems, and providing best in class customer service.

As an early stages business, you can expect your role to develop over time. However, some of the types of things you could be getting involved in are:

• Scheduling patients (30-40 per day) for diagnostic imaging using scheduling software and tools

• Responding to emails and other administrative tasks

• Communicating with patients and troubleshooting scheduling issues

• Collaborating with other departments and maintaining a positive demeanor

• Adhering to HIPAA regulations and protecting patient privacy

• Participating in professional development and supporting other areas of the business

THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE:

• Optimize scheduling operations to support business growth

• Enhance communication skills for patient satisfaction

• Implement new processes for scheduling operations and scalability.

• Foster positive stakeholder relationships to support cross-functional collaboration

• Attend professional development opportunities for personal and business growth

WHAT YOU MIGHT BRING TO THE TABLE:

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value and that everyone should want to learn. However, these might be some of the ways you are currently adding value:

• Fluent in English and Spanish to communicate effectively with patients

• Relevant experience in a high-volume scheduling or customer service role with a focus on healthcare

• Outgoing and empathetic personality to provide a welcoming and supportive experience for patients

• Strong communication and interpersonal skills to collaborate effectively with clinicians and team members

• Attention to detail and excellent problem-solving skills to identify and address scheduling issues

• Comfortable using scheduling software and other relevant tools and committed to ongoing learning and professional development

HOW WE WILL INTERVIEW YOU:

We try to keep our interview process short and as a small business we can move through the stages quickly. Due to availability there may be a change to the order of the interview process, but generally speaking this is what you can expect:

• Introductory call/interview with our Talent Lead. The call is usually via telephone and will last around 30 minutes.

• Hiring manager interview.

• Bilingual Spanish assessment

• Values interview

• Offer!

BENEFITS:

We go beyond the basics with our benefits package. Here’s what you can expect from us:

• Salary range of $42,000 - $50,000

• 401k

• Healthcare, Vision and Dental

• All the equipment needed for you to do your role effectively

• Flexible working

• Remote or hybrid working options

• Personal Development budgets

• 18 days PTO plus public holidays

• 10 paid sick days

• Inclusive policies designed by our team, for our team

Diversity at SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team.

We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.