IT Support Technician I

Who we are:  

Electra is reinventing ironmaking from the ground up with a breakthrough electrochemical technology that produces high-purity, clean iron and critical co-minerals. With two operating pilots in Boulder and a new demonstration facility underway in Jefferson County, we’re on track to reach commercial scale by the end of the decade. Backed by over $300 million and strategic partnerships with global leaders across mining, steel, and big tech, momentum is on our side. Recognized by Fast Company as a Most Innovative Company and a Next Big Thing in Tech, and named one of TIME’s 100 Climate Leaders, we’re building a company shaping the future of industry. If you’re looking to make an impact and join a team that’s driven, focused, and scaling, we want to hear from you.

What you will do:  

This is a launchpad role. You'll start with foundational IT work, but from day one you'll have a front-row seat to enterprise Microsoft 365, Intune, Entra ID, and engineering software environments — and a manager whose job is to help you grow into the next level.

Responsibilities include:

• Serve as the first point of contact and maintain correspondence with IT support requests via ticketing system, Teams, email, and walk-ups 
• Triage, resolve, and document Tier 1 issues: account access, password resets, MFA/Authenticator issues, printer setup, peripheral troubleshooting, basic Microsoft 365 questions
• Assist with new-hire onboarding and offboarding: laptop imaging, account creation, license assignment, hardware handoff, and desk setup 
• Support hardware lifecycle tasks — receiving, inventorying, and preparing Lenovo laptops and other IT equipment
• Escalate more complex issues to senior technicians and engineers with clear, well-documented notes
• Keep our knowledge base and end-user guides current as you learn
• There is the possibility for a compensated on-call rotation with this position to support our industrial

What we need you to bring to the team:   

• High school diploma or equivalent 
  
• 1+ years of work experience
• A genuine interest in technology and a desire to build a career in Information Technology
• Strong interpersonal and communication skills with the ability to explain technical concepts in a clear, patient, and approachable manner
• A customer-focused mindset with a willingness to learn, ask questions, receive feedback, and continuously develop new skills
• Basic familiarity with Windows 10/11 and general familiarity with Microsoft 365 apps (Outlook, Teams, Word, Excel)
• Ability to follow established processes, work instructions, and standard operating procedures while completing routine assignments
• Demonstrated ability to manage multiple routine tasks, stay organized, and prioritize work with guidance from team members
• Comfortable working collaboratively in a team environment while also completing assigned tasks independently
• Ability to work on-site in Boulder and Broomfield Colorado, and occasionally lift/move IT hardware such as desktops, monitors, and boxes of supplies
• Ability to occasionally lift and move computers, monitors, printers, and other IT equipment (up to 40 pounds)