IT Support Internship
Apply on company siteAbout the Internship
WebFX is seeking an intern for our IT Support team! Our ideal candidate is either a current college student or a recent college grad, with a history of strong academics, and an interest in pursuing a career in IT Support. Classroom-level familiarity with basic IT skills is expected, but no experience is required - as an intern, you're here to start building that experience!
Internship Logistics: What to Know
- This is an in-person internship, based at our riverside campus in Harrisburg, PA
- This internship is flexible with hours and days - we will work with our interns to determine a schedule that is a mutual fit
- Interns will enjoy their own work space and tech set-up at our office, along with the ability to wear jeans/casual dress to work each day
The Qualifications: Who You Are
Education
- A Bachelor's Degree: Either in Progress or Completed
- All Majors Welcome!
- GPA: 3.4 or above
Suggested Experience and Skills
- Customer service experience in any industry
- Strong written and verbal communication skills
- Solid understanding of Windows and Mac OS
- Basic familiarity with the latest business office technologies
- Classroom or part-time job-level familiarity with tech support or IT Help Desk-related work
- Eagerness to learn and be trained!
Qualities and Traits
- You're interested in the web, and like keeping up with new technology
- You're professional, dependable, and self-motivated
- You take pride in your work and always strive for high-quality results
- You work with urgency and enjoy getting things done
- You're proactive when it comes to solving problems
- You're a lifelong learner, and are always looking to stretch and grow your skills
- You love thinking both creatively and analytically, and love using data to make decisions
The Internship Responsibilities: What You'll Learn to Do
Under the guidance of senior-level mentors, interns in this position can expect to:
- Provide technical support for incoming queries related to computer systems, software, and hardware
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to identify and resolve problems
- Maintain the performance of computer systems
- Install and configure new Windows and Mac workstations
- Create new accounts for incoming team-members
- Support online software configuration and answer team member questions
The Benefits: What You'll Get
Comprehensive Training and Hands-On Industry Experience
- World-class on-the-job training from our team of IT specialists and industry experts
- The chance to learn and practice cutting-edge IT support tools and techniques in a real-world environment at a top-ranked agency
Career Development Support and Potential for Growth
- Hands-on coaching and individualized mentorship with managers to support learning and development
- Letters of recommendation are provided
- We are always open to considering interns for potential full-time roles after graduation as well!
Compensation
- $17-$18/hour
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