Service Desk System Administrator

Job Overview

As Service Desk System Administrator, you will work in the Service Desk team at Wargaming HQ in Cyprus and provide first line IT support to Nicosia staff, troubleshooting hardware, software and network issues to keep teams productive.

Reports to

The Service Desk System Administrator will report to IT Manager, Cyprus.

What will you do?

• Respond to and resolve service desk tasks via phone, ticketing system, or in-person support 
• Troubleshoot hardware, software and network issues for end users 
• Escalate complex issues to higher-level support teams when necessary, while tracking progress and ensuring resolution 
• Install, configure and maintain desktops, laptops, printers, mobile devices, gaming consoles and other IT equipment 
• Document all incidents, resolutions and processes in the ticketing system 
• Maintain accurate inventory information for IT corporate equipment 
• Develop and maintain detailed manuals, guides and documentation 
• Provide basic training and guidance to users on software applications and IT policies 
• Ensure compliance with company IT security policies and procedures 
• Oversee the purchase of IT assets and services, including obtaining quotes, placing orders and tracking deliveries 

What are we looking for?

• 1-3 years’ experience in a service desk or technical support role 
• Proficiency with operating systems (e.g., Windows, macOS, Linux) and common productivity software (e.g., Microsoft Office 365, Teams) 
• Experience with Active Directory, GPOs and Intune will be beneficial 
• Familiarity with IT ticketing systems 
• Good understanding of networking concepts (e.g., TCP/IP, DNS, DHCP) 
• Strong communication and interpersonal skills 
• Ability to prioritize tasks and work under pressure in a fast-paced environment 
• Proficiency in English, both written and verbal, to effectively communicate with users and document processes 

What additional skills will help you stand out?

• Experience in Microsoft SCCM and/or PowerShell 
• Experience with Azure and/or Entra ID 
• Experience in access management systems and video surveillance 
• CCNA, CompTIA Certifications 
• Bachelor’s degree in Computer Science, or related field 

Work mode

• Onsite from the office 
• This role isn't eligible for relocation or immigration support 
• Participate in standby rotation 

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:

• 21 days annual leave (additional days based on years of service: up to 25 days) 
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave) 
• Sick Leave (10 days top-up to statutory allowance per year)
• Maternity Leave (18 weeks top-up to statutory allowance per case)
• Career development and education opportunities within the company
• English Language courses fully covered by the company upon Manager’s approval
• Private Health Care
• Mental well-being program (iFeel)
• Onsite gym and spa
• Free parking close to the Nicosia offices, based on availability
• Free drinks-equipped kitchen in every floor building
• Eurobank benefits (if applicable)
• Employee discounts (e.g. restaurants, bars, etc.)
• Personal Gaming Account 
• Onsite canteen with subsidized prices for food and drinks
• Company events, Social Clubs
• Seniority Awards  
• Referral program - You can recommend the best talents to the company and receive a reward 

Please submit your CV in English to ensure smooth processing and review.