Business Intelligence Consultant

To support our continued momentum and our valued customers, Visier is currently seeking a Business Intelligence Consultant to join our growing team. Within this critical customer-facing role, you will work directly with external customers and internal stakeholders throughout the implementation process of our flagship enterprise solution. 

What you'll be doing…

• Serve as the primary technical point of contact for B2B customers, managing relationships proactively across both remote and onsite engagements, setting clear expectations, providing strategic guidance, and ensuring a consistently high standard of service throughout the project lifecycle
• Lead requirements-gathering sessions with customers, applying strong analytical thinking to translate complex business needs into clear, actionable solution designs
• Translate data requirements into an end-to-end solution design, presenting these clearly and professionally to customers, enabling them to source required data and validate proposed solutions with confidence
• Collaborate with internal team members and key stakeholders, applying technical leadership and expertise to scope, design, and implement solutions that meet customer needs across every level of complexity
• Leverage expertise in data warehousing, database management systems, data integration, and analytic solutions throughout the full implementation lifecycle, from discovery through to delivery
• In collaboration with Customer Success Managers, Project Managers, Advisory Services Consultants, and Solution Architects, proactively own the technical implementation and configuration of multiple parallel projects while achieving high-quality results in a timely manner
• Provide technical leadership, oversight, and feedback to your peers, review their implementations and configurations to ensure high quality of work and best practices are followed
• Continuously evaluate current tooling, practices, and processes; define and champion improvements that drive efficiency and scalability
• Proactively acquire new skills and broaden technical expertise and domain knowledge, engaging as an early adopter of evolving platform capabilities

What you'll bring to the table…

• Tertiary or additional professional education in a technical discipline such as computer science, engineering, or data science/engineering
• Excellent verbal and written communication skills, with the ability to adapt across technical and non-technical audiences - you value transparency, assume positive intent, and thrive on open, constructive feedback
• Minimum 5 years of experience in analytics, including hands-on experience with business intelligence and data visualization tools (e.g. Tableau, Microsoft Power BI), and a proven track record of designing and delivering reports and dashboards that drive business outcomes
• Strong working knowledge of database management systems, data set integrations, and ETL (extraction, transformation, and loading) processes
• Experience working directly with relational databases and writing SQL queries to support analysis, validation, and implementation activities
• Proven ability to gather and translate customer requirements into solution designs and practical implementations to bridge the gap between business needs and technical delivery
• Experience as a lead consultant, ideally in SaaS implementations, with external clients, with the ability to guide customers through solution options and recommend the most effective approach for their needs
• Strong analytical and problem-solving mindset, with the ability to break down ambiguous or complex challenges and develop creative, scalable solutions
• Demonstrated experience managing multiple deliverables and stakeholders simultaneously, navigating competing priorities
• Comfortable working autonomously in a remote environment, while remaining a collaborative team player who builds strong relationships across customers and internal teams
• Ability to work both remotely and onsite with customers as required, adapting to the demands of each engagement
• Strong discipline in maintaining accurate customer documentation and case management records
• A demonstrated track record of contributing to and driving process improvement

🌱 Most importantly, you share our values…

• You roll up your sleeves
• You make it easy
• You are proud
• You never stop learning
• You play to win

🚀 How we work & what we offer...

• Centrally located, modern office with quick access to public transit 
• Annual company All Hands in Vancouver, our entire organization travels to our Vancouver HQ for a week of team building, learning and breakout sessions
• Competitive salary, and top-tier health and wellness benefits
• Stock options and/or bonus based on your role, location, and employment type

Benefits and working arrangements may vary depending on your seniority, location and employment type. The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.