IT Support Technician

About the role 

Our Corporate IT team is responsible for providing the most robust, performing, secure, sustainable and carbon savvy IT infrastructure and experience to all Vestiaire Collective employees. Our corporate IT team also plays a critical role in some global initiatives that rely on IT infrastructure such as moving offices, setting up new warehouses, connecting new digital tools.

We are looking for a Support IT Technician based in our hub in Tourcoing to support our people and successfully achieve these missions. 

The hours of work will be from 6h00 to 13h15, from Monday to Friday.

What you will do 

• Processing of user requests (changes, incidents) using our global ticketing system

• Installing, configuring and maintaining computer hardware, software, systems, networks, printers, and scanners

• Responding in a timely manner to service issues and requests

• Providing technical support across various departments and global locations

• Onboarding new employees on a regular basis

• Monitoring of critical IT systems and tools, ensuring high availability at all locations

• Stock management of laptops and peripherals

• Use and develop the knowledge base (Wiki)

• Maintain an up to date inventory

• Participate in IT Projects

Who you are 

• 3+ years experience working in IT Support

• You have the following skills:

  • Windows 10/11

  • Network: Basic routing and switching, VLAN, SSL / IPSEC VPN.

  • Support: Experience using a ticketing tool

  • MDM: Intune, Iru for Mac is a plus

  • Excellent interpersonal skills, written and oral expression,

  • Customer service spirit

  • Desire to work as a team

  • Rigor, ability to organize.