Vice President, Field Services
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Who we are…
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 10,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
What you’ll be doing…
As Vice President, Field Services, you will be a visionary and strategic leader responsible for orchestrating the success of our North American Field Services organization. You will oversee regional field operations, the Remote Technical Support Team (Command Center) department, Fleet Management, driving operational excellence, innovation, and scalability across a complex network of internal teams and third-party partners. You will play a pivotal role in shaping the future of field services, balancing long-term strategy with hands-on execution. Your leadership will be essential in transforming operations through data-driven decision-making, continuous improvement, and a relentless focus on customer experience and cost control.
- Lead and evolve the Field Services organization, including internal teams and third-party vendors, to deliver consistent, high-quality service across the U.S. and Canada.
- Oversee Command Center operations to ensure real-time monitoring, incident response, problem management, and service continuity.
- Direct Fleet Management strategy, optimizing asset utilization, maintenance, and lifecycle planning.
- Manage multiple operational P&Ls, including forecasting, budgeting, and performance tracking.
- Champion a customer-focused culture and lead change management initiatives that align with enterprise goals.
- Develop and execute strategic plans across people, processes, and technology to support growth and scalability.
- Collaborate with cross-functional teams to identify and resolve operational challenges, improve service delivery, and enhance field technician support.
- Apply continuous improvement methodologies such as Lean and Six Sigma to streamline processes and reduce defects.
- Monitor key performance indicators and use data analytics to drive decision-making and operational enhancements.
- Represent Field Services in executive forums, contributing to enterprise-wide strategy and planning.
- Other duties as assigned.
What we’re looking for…
You are a visionary and strategic leader with a proven ability to scale and transform complex operations while driving service excellence across diverse teams and geographies. You bring a strong command of operational strategy, financial acumen, and performance management, paired with a deep understanding of field services, command center operations, and fleet management. Your communication skills enable you to influence and align stakeholders at all levels, while your analytical mindset supports data-driven decision-making and continuous improvement. You thrive in dynamic environments, lead through change with confidence, and foster a culture of accountability, innovation, and customer focus.
You’ll need to have:
- BS/BA degree required
- 7+ years of experience leading Field Services operations
- 7+ years of experience leading Remote Technical Support (Command Center) operations
- 2+ years of experience leading Fleet Management operations
- Experience leading geographically dispersed teams across North America or globally.
- Demonstrated success leading enterprise-wide initiatives at the executive level, including demonstrated skills ranging from work direction, motivation, coaching/feedback, and developing assigned staff with the expected outcome of consistently positive client experience and SLA attainment.
- Excellent organizational and time management skills, ability to take the initiative, use good judgment, demonstrate a strong sense of urgency and follow-up, and carry multiple projects through to completion.
- Qualified candidates will possess exceptional statistical/analytical skills, exemplary problem-solving abilities, and show initiative to get ahead of potential out-of-compliance processes .
- Proven track record of building and maintaining good internal and external working relationships.
- Demonstrated business process engineering/re-engineering experience using Six Sigma, Lean, or other formal process improvement methodology.
- Excellent verbal/written communication and presentation skills, including a collaborative management style.
Even better if you have one or more of the following:
- MBA or Master’s in Operations Management, Engineering, Supply Chain, or related field.
- Lean Six Sigma Training and Certification (Green belt or Black belt)
- PMP (Project Management Professional)
- ITIL4 Certification
- Experience in the photo enforcement industry
Where you’ll be working…
In this remote role, you'll have the flexibility to work from home full-time, allowing you to create an optimal work environment. You’ll also have regular check-ins and team meetings scheduled through virtual platforms to ensure collaboration and support. This role requires up to 50% travel across North America to engage with teams, oversee operations, and support strategic initiatives.
Aligned with Verra Mobility Values
- Do What’s Right – We’ve committed to doing the right thing for each other and for our customers – integrity is our DNA
- Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
- Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
- Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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