Customer Experience Specialist

Our mission is to enable everyone to build wealth

We reinvent how trading and investing work by creating exceptional products people love.

Fostering a culture of excellence and high velocity is the key to our success.

Тoday, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.

The role

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service. 

Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.
  

What you need to have

• Proficiency in English (C1 or above)

• Customer-orientated approach

• Good time management and multitasking skills

• Willingness to learn and develop

• Adaptiveness to a rapidly changing environment

Bonus points

• Previous experience in customer service

• Understanding of the stock market and the fintech industry

• Fluency in another language

What you'll do

• Communicate with clients in English/Bulgarian

• Deal with incoming inquiries via chat and email

• Help clients get acquainted with our app

• Troubleshoot account-related issues

• Channel client’s feedback

• Working on a 24/7 schedule, organized in shifts

What we offer

• Comprehensive training program to adapt to the insights of the business

• Upskill trainings throughout your career

• Full appreciation of your talent and ideas

• Generous remuneration package

• Excellent social benefits, including 25 days off, a sports card and private health insurance

Are you ready to accelerate your career with us? We'd love to hear from you!

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