Support Engineer

About Us

Teton is redefining the role of healthcare workers through cutting-edge AI technology and a great product experience. As populations gets older and a shortage in staff, healthcare system is under pressure. Our missions is to decrease the cost of healthcare while improving the quality of care.

Our product enables careteams to intervene, prevent and operator more efficiently. Our ambient sensors in resident rooms captures activity, sleep, respiration, gait and more. These signal used for both react fast to risk events, like falls, and long term health analysis, for care teams to take actions.

Teton is scaling fast, operating in Nordics, UK, DACH and US. Recently raised 20M $$ series A. Expect travel to the US, to meet users and team members.

We focus relentless on product excellence and user experience, deploying solutions at speed that make a tangible difference for cares. We are an aspiring meritocracy biased towards action, striving to always raise the bar. If you are driven by impact, speed and leveling up, this might be the place for you.

The position requires a physical presence at our office in Copenhagen, Denmark. If you are looking for a 9-17 job, perform best with structure and struggle dealing with unknowns, this is not for you. We believe close collaboration between a hard working, high agency team enables the fastest and most efficient iteration cycles, helping us build an impactful product that healthcare professionals truly love to use.

The Job

We're looking for a Technical Support Engineer to help keep Teton running smoothly across hundreds of deployments.

When issues come in from customers, you'll be the first technical person digging into them. You'll investigate what happened, understand where things broke, and work closely with engineering to get them fixed.

To do this well, you'll develop a deep understanding of the entire Teton stack. From devices deployed in resident rooms and local networks, to backend services, databases, infrastructure, and mobile apps.

You will work on:

• Investigating and troubleshooting support tickets from customers

• Debugging issues across devices, networking, backend services, databases, and mobile apps

• Working closely with Customer Success and Engineering to resolve customer issues

• Reproducing bugs and identifying root causes

• Building fixes and improvements across different parts of the product

• Identifying recurring issues and helping improve overall system reliability

This is a great role for someone who wants to learn how a complex product works end-to-end. One day you might be debugging connectivity issues on a deployed device. The next you might be investigating database records, fixing a frontend bug, or working with one of our machine learning engineers to understand unexpected system behavior.

You'll work closely with specialists across the company and gain exposure to hardware, networking, cloud infrastructure, backend systems, mobile apps, and machine learning systems.

Qualifications

• Bachelor's or Master's degree in Software Engineering, Computer Science, or a related field

• Solid programming skills and experience writing production code

• Comfortable debugging and working across a large codebase

• Experience working with databases and writing SQL queries

• Basic understanding of networking and connectivity concepts

• Strong analytical and troubleshooting skills

• Excellent communication skills and ability to work directly with users

Strong curiosity and eagerness to learn new technologies and systems

What We Offer

• Participation in our warrant program (stock options).

• A small team where your decisions directly shape the product.

• A Copenhagen-based office with close collaboration, no async-only culture.

• Work on software that healthcare workers depend on every day, the impact is tangible and immediate.

Join Our Team

We're looking for individuals who share our vision and value ownership and entrepreneurship over a conventional job.

At Teton, you'll have the chance to make a real impact with your work.

If you're ready for more than just a job, come aboard and be part of our mission to transform healthcare.