Public Sector Program Manager

Job Location - Remote but must be based in Colorado

About SOVRA

SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. Our work sits at the intersection of technology, public service, and accountability, helping governments operate more efficiently and transparently on behalf of the communities they serve.

What makes SOVRA unique is our deep focus on the public sector. Our solutions are purpose-built to solve real, complex procurement challenges, balancing compliance with usability and innovation. That commitment has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, reflecting our high standards and impact in the market.

At SOVRA, the work you do matters. Every improvement we make helps public organizations stretch taxpayer dollars further, operate with greater transparency, and deliver better outcomes for millions of people. We’re a growing, mission-driven company where smart, curious people come together to build technology that serves the public good.

Learn more at sovra.com.

About the job

The Community Manager is a market-facing role focused on the public procurement community of Colorado and the broader Rocky Mountain region. Its primary asset is credibility within the Rocky Mountain Governmental Purchasing Association; the trust and peer standing that come from understanding public procurement from the inside.

This person spends significant time in the field — at RMGPA events, in agency offices, and at NIGP chapter functions — building relationships that cannot be managed through a CRM cadence. They serve as SOVRA's embedded representative in a professional community that values peer credibility and makes platform decisions based on trust as much as features.

Internally, this person bridges Customer Success, Product, and the supplier side of the business — acting as the voice of the Colorado agency community in product conversations and as an early read on shifts in marketplace health.

The Community Manager works closely with:

• Product — to ensure the agency experience supports network health and that platform changes are communicated in context to the agency community.

• The supplier-side team — to monitor Rocky Mountain supplier health signals and provide the agency-side context that explains supplier behavior patterns.

• Marketing — to support community presence, RMGPA engagement strategy, and agency-facing communications that reflect genuine procurement fluency.

• Customer Success leadership — to provide the health reporting that keeps the Rocky Mountain agency network visible as a strategic asset.

What will your main responsibilities look like?

Agency network stewardship

• Own proactive relationship management with Colorado's highest-volume agency accounts, building genuine partnerships rather than running renewal cadences.

• Conduct regular, value-reinforcing conversations with agency procurement leads that surface friction early and position SOVRA as a true partner in their work.

• Monitor agency solicitation activity as a leading health indicator, flagging declining volume or inactivity to Customer Success leadership with context and recommended action.

• Maintain a structured engagement map of the Colorado agency network — key contacts, procurement cycles, budget calendars, and signals related to platform perception.

RMGPA and professional community presence

• Serve as SOVRA's active participant in the Rocky Mountain Governmental Purchasing Association (RMGPA), the regional NIGP chapter spanning Colorado, Wyoming, and Montana.

• Attend and contribute to RMGPA events, education sessions, and the annual conference, pursuing committee or board involvement over time as credibility is established.

• Build peer-level relationships with procurement professionals across the chapter — as a knowledgeable participant in the profession, not as a vendor representative.

• Use chapter engagement to surface platform feedback, competitive intelligence, and emerging procurement trends relevant to SOVRA's roadmap.

• Identify and cultivate advocates within the membership who can speak authentically to the platform's value in peer conversations.

Supplier ecosystem awareness

• Develop working knowledge of the Rocky Mountain supplier community — which segments are most active, what drives subscription decisions, and how agency activity affects supplier behavior.

• Partner with the supplier-side team to monitor supplier health signals such as registration trends and engagement rates.

• Surface early warning signals when shifts in agency activity are likely to affect supplier retention, enabling proactive intervention.

Product evangelism and digital adoption

• Drive digital adoption among agencies that currently make limited use of online responses, positioning online capability as a service improvement for suppliers and agencies alike.

• Educate agencies on platform capabilities that reduce their operational burden — solicitation templates, supplier notification reach, response analytics — in language that resonates with procurement professionals.

• Work with Product to keep the Colorado agency experience frictionless and to ensure changes to the agency-facing platform are communicated proactively and in context.

Paid account coverage

• Serve as the primary relationship owner for SOVRA's paid agency accounts in Colorado.

• Own renewal execution for those accounts within standard pricing guardrails, escalating commercial deviations per established protocols.

• Identify upsell and cross-sell opportunities across the Colorado base, treating free-to-paid conversion as a long-term outcome rather than a primary target.

Marketplace intelligence and reporting

• Maintain a rolling view of Rocky Mountain marketplace health — agency activity trends, digital adoption, supplier signals, and RMGPA community sentiment.

• Provide regular health reports to Customer Success leadership that distinguish paid account metrics from broader network health metrics.

• Contribute to the wider CS team's understanding of public procurement dynamics in Colorado, informing segmentation, pricing, and product decisions.

Success in the first 12 months means:

• Established, trusted relationships with Colorado's highest-volume agencies, with a clear engagement map of contacts, procurement cycles, and platform perception.

• Recognized presence within RMGPA — active participation in events and a credible peer standing that opens the door to committee or board involvement.

• A reliable early-warning view of marketplace health, so that shifts in agency activity are surfaced with context before they affect the supplier base.

• Measurable progress on digital adoption among Colorado agencies and steady retention across the paid account base.

Performance in this role is tracked across both network health and account measures:

• Agency active rate — the share of top Colorado agencies posting solicitations regularly, with the goal of no net decline.

• Digital adoption rate — the share of active Colorado agencies enabling online responses, tracked over time.

• Supplier signal — subscription and engagement trends across the Rocky Mountain region, monitored with the supplier-side team.

• RMGPA engagement — active committee or board participation and documented advocacy relationships within 12 months.

• Agency sentiment — qualitative tracking of platform friction and competitive mentions, with timely resolution of any escalations.

• Paid account retention — a secondary but tracked measure across the Colorado paid base.

What elements of your professional background will be necessary and useful in this role?

This role calls for procurement of community credibility above all — the ability to walk into a procurement event and be recognized as a peer. SaaS account management experience is useful but not sufficient on its own.

• Deep familiarity with public procurement practice — through a public sector procurement role or sustained operational-level work with government agencies.

• Understanding how government agencies budget, plan, and make platform decisions, including cooperative purchasing, state price agreements, and inter-agency peer influence.

• Strong presence and credibility with procurement practitioners, comfortable in settings where vendor credibility must be earned rather than assumed.

• Colorado-based, with willingness to travel regularly across the Front Range and attend regional NIGP/RMGPA events.

• 5+ years in public sector customer success, government sales, procurement consulting, or a closely related field.

• Authorized to work in the US—unfortunately we are not able to sponsor work visas or transfers at this time.

What are the assets that would make you stand out?

• NIGP-CPP certification, or active pursuit of it.

• Existing relationships within the RMGPA membership or the Colorado procurement community.

• Experience with e-procurement, marketplace, or sourcing platforms in a public sector context.

• Familiarity with cooperative purchasing organizations (Sourcewell, NASPO ValuePoint, OMNIA) and their role in local agency procurement decisions.

Thank you for your interest in SOVRA. However, only selected candidates will be contacted.

At SOVRA, we are committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. In addition, we are committed to ensuring pay equity across our organization and regularly review our compensation practices.

International Data Base Corp doing business under SOVRAtm participates in E-Verify. If selected for employment, you will be required to provide your Form I-9 information to confirm that you are authorized to work in the United States.

International Data Base Corp, que opera bajo el nombre comercial SOVRAtm, participa en E-Verify. Si es seleccionado para el empleo, se le solicitará que proporcione la información de su Formulario I-9 para confirmar que está autorizado a trabajar en los Estados Unidos.