Professional Services Consultant (Fraud Solutions)

at Sift (View all jobs)

Remote - East Coast US

About the Team:

At Sift, our mission is to help businesses thrive and trust their customers through our innovative fraud detection and prevention solutions. We are a committed team of professionals driving the fight against online fraud and abuse, fostering a safer digital world. Our collaborative and inclusive workplace is a hub for creativity and innovation.

Job Description:

We are seeking a customer-focused Professional Services Consultant with expertise in fraud prevention and risk management to help customers successfully implement, optimize, and scale our fraud solutions.

This role combines fraud strategy, technical implementation, and customer consulting. You will work directly with merchants, fintechs, financial institutions, i-gaming and digital businesses to design fraud prevention programmes, guide solution deployments, and ensure customers achieve measurable business outcomes.

The ideal candidate has either:

• Experience implementing fraud prevention platforms at a leading fraud technology provider; or

• Hands-on experience as a Fraud Analyst, Fraud Operations Manager, Risk Analyst, or Fraud Strategy Professional responsible for managing fraud programmes.

You will act as a trusted advisor throughout the customer lifecycle, helping organisations reduce fraud losses, improve approval rates, streamline operations, and build effective risk strategies.

Key Responsibilities:

• Customer Implementation & Solution Delivery:

  • Lead customer onboarding and implementation projects from discovery through go-live.

  • Gather business, operational, and technical requirements to design effective fraud prevention solutions.

  • Configure and optimize fraud workflows, rules, decisioning logic, risk thresholds, and case management processes.

  • Partner with customer technical teams to support API integrations and deployment activities.

  • Develop implementation plans and success criteria aligned to customer objectives.

• Fraud Strategy & Advisory:

  • Advise customers on fraud prevention best practices across payments, account takeover, onboarding, identity, abuse, and emerging fraud threats.

  • Analyse customer fraud trends, operational workflows, and performance metrics to identify optimisation opportunities.

  • Recommend strategies that balance fraud reduction, customer experience, operational efficiency, and revenue growth.

  • Conduct fraud strategy workshops and executive business reviews with key stakeholders.

• Technical Consulting:

  • Serve as a subject matter expert on fraud detection technologies, risk decisioning, and platform capabilities.

  • Support customers in interpreting risk signals, model outputs, and fraud performance metrics.

  • Collaborate with Product, Engineering, Customer Success, and Support teams to resolve complex customer challenges.

  • Translate customer requirements into scalable solution designs and product feedback.

• Training & Enablement

  • Deliver customer training and knowledge transfer sessions.

  • Create implementation documentation, best practice guides, and operational playbooks.

  • Enable customers to independently manage and optimise their fraud programmes.

• Cross-Functional Collaboration

  • Partner closely with Sales, Customer Success, Product, Engineering, and Support teams to ensure successful customer outcomes.

  • Share customer insights and industry trends to influence product roadmap and innovation.

  • Contribute to internal best practices, implementation methodologies, and consulting frameworks.

Required Qualifications:

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.

• 4–8+ years of experience in fraud prevention, fraud operations, risk management, professional services, solutions consulting, or a related field.

• Experience implementing or managing fraud detection and prevention solutions.

• Strong understanding of fraud typologies including payment fraud, account takeover, synthetic identity, onboarding fraud, promotion abuse, and policy abuse.

• Experience working directly with customers or stakeholders in a consultative capacity.

• Ability to translate business requirements into practical fraud solutions.

• Strong analytical and problem-solving skills.

• Excellent communication, presentation, and stakeholder management skills.

• Familiarity with APIs, JSON, web technologies, and SaaS implementation methodologies.

• Travel up to 30%.

• Ability to work flexible hours to provide coverage to West Coast & European customers.

Preferred Qualifications:

• Experience working at a fraud technology provider such as Sift, Forter, SEON, Riskified, Feedzai, Sardine, or similar organisations.

• Previous experience as a Fraud Analyst, Fraud Operations Manager, Risk Manager, or Fraud Strategy Lead.

• Experience supporting e-commerce, fintech, payments, marketplaces, gaming, banking, or digital platforms.

• Knowledge of machine learning-based fraud detection, risk scoring, and decisioning systems.

• Experience managing multiple customer implementations simultaneously.

• Project management certification or equivalent experience.

Success in This Role:

Within your first year, you will:

• Successfully deliver customer implementations and migrations.

• Become a trusted advisor for fraud strategy and solution optimisation.

• Help customers reduce fraud losses while maintaining strong customer experience and approval rates.

• Contribute to implementation best practices that improve customer outcomes and time-to-value.

Let’s build it together:

At Sift, we are intentionally building a diverse, equitable, and inclusive workplace. We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need. We envision a place where all Sifties feel secure sharing their authentic selves and diverse experiences with their teams, their customers, and their community – ultimately using this empowerment and authenticity to build trust and create a safer Internet.

This document provides transparency around how Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy

A little about us:
Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Global brands rely on Sift to unlock growth and deliver seamless consumer experiences. Visit us at sift.com and follow us on LinkedIn.