Technical Support Specialist II – FME Flow

As a Technical Support Specialist II – FME Flow at Safe Software, you will serve as a technical resource supporting complex customer environments and enterprise-scale deployments. This role requires deep product knowledge, strong analytical skills, and the ability to provide architectural guidance. We have an immediate opening and are excited to find the right candidate to join our team.

You will collaborate with Customer Experience and Development teams to investigate advanced technical challenges and identify root causes in diverse and highly configurable environments. You will advise customers on FME Flow architecture, ecosystem integrations, and deployment strategies that support long-term scalability.

In addition to case work, you will strengthen the broader FME knowledge ecosystem. Based on customer trends and user experience insights, you will create product improvement requests, recommend documentation updates, and contribute detailed knowledge base articles and tutorials.

You will also support customer growth and adoption initiatives by conducting software demonstrations, building proof-of-concept solutions, and delivering training sessions and presentations. Success in this role includes the ability to guide large and complex organizations in designing systems that grow with their data demands.

We welcome applicants from diverse backgrounds and experiences. If you are interested in this role but do not meet every qualification listed, we encourage you to apply. We value technical depth, collaboration, and continuous development.

About The Team

This role is part of Safe Software’s Customer Experience team. The team supports customers globally, helping them implement, optimize, and expand their use of FME products.

As a member of the team, you will contribute to shared expertise, participate in feature testing and product feedback cycles, and help shape how we support complex enterprise environments. The team values collaboration, practical problem-solving, and continuous improvement.

What You’ll Be Doing

As a Technical Support Specialist II – FME Flow, you will:

• Investigate and resolve highly complex technical issues in collaboration with Customer Experience and Development teams.

• Advise customers on FME Flow architecture, deployment strategies, and ecosystem integrations.

• Support enterprise-level implementations across cloud, containerized, and on-premises environments.

• Conduct software demonstrations and build proof-of-concept solutions for new and existing customers.

• Create product improvement requests and advocate for enhancements based on customer experience and trends.

• Develop and update detailed technical documentation, knowledge base articles, and step-by-step tutorials.

• Design and deliver training materials, webinars, and presentations to support customer growth and community engagement.

• Test new product features, attend feature demonstrations, and stay current with product updates.

• Research emerging technologies and configurations to support customers, colleagues, and developers.

• Contribute technical expertise to cross-functional initiatives, including marketing and product launches.

• Share knowledge within the team and contribute to developing deeper technical capability across Customer Experience.
  

Qualifications, Skills, and Competencies

At Safe Software, we welcome diverse backgrounds and experiences. While not all candidates will have everything listed, the most successful candidates will bring many of the following:

What We’re Looking For:

• Technical Expertise: Significant experience supporting or administering complex enterprise software environments.

• FME Flow Experience: Experience using and supporting FME Flow in production environments.

• Cloud Experience: Experience with cloud platforms such as Azure, AWS, or Google Cloud

• Systems Architecture: Understanding of enterprise system design, integrations, networking, and security practices.

• Customer Advisory Experience: Experience guiding customers through complex technical and architectural decisions.

• Analytical Problem-Solving: Ability to investigate unfamiliar configurations and identify root causes in broad, flexible systems.

• Communication and Enablement: Experience delivering technical demonstrations, presentations, or training to varied audiences.

• Cross-Functional Collaboration: Proven ability to work effectively with Development, Product, and other internal teams.

• Continuous Learning: Commitment to staying current with evolving technologies and product capabilities.

Nice to Have:

• Enterprise Architecture Experience: Experience advising large or complex organizations on scalable system design.

• Technical Content Development: Experience creating in-depth documentation, tutorials, or learning resources.

• Scripting and APIs: Experience with Python, JavaScript, or other scripting languages, and working with APIs.

• Database Expertise: Experience with databases such as PostgreSQL, SQL Server, or Oracle.

• Multilingual Skills: Ability to support customers in more than one language is an asset.

On-Call Requirements This role participates in a rotating on-call schedule to provide technical support outside of regular business hours. On-call duties may include responding to escalated support issues during evenings, weekends, and statutory holidays. The on-call rotation is shared among customer support team members and scheduled in advance. A stipend is provided for each on-call rotation, and employees who are called in to perform work will receive a minimum of 4 hours' pay per call-in. This exceeds the minimum call-in pay required by employment standards legislation in every Canadian province, including BC's 2 hour minimum.

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

• Meaningful Work: Make a profound impact across our business, workplace and data integration product.

• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.

• Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.

• Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.

• Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.

• Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.

• Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.

• Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.

• Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.

• An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.

With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.

We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.

Should you require accommodations during the recruitment process, please contact [email protected].

Notice Regarding Use of Automated Tools in Hiring

At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.

Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at [email protected].