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Director - Salesforce Delivery Lead

Riveron · India · FullTime

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Overview

Riveron is seeking a Director, Salesforce India Delivery Lead to lead and scale our offshore delivery capability. This role is responsible for end-to-end delivery performance across Salesforce engagements, including execution quality, operational rigor, resource strategy, governance, and alignment to commercial objectives.

This leader will serve as the primary owner of offshore delivery outcomes, ensuring projects are delivered with consistency, predictability, accountability, and exceptional quality while partnering closely with onshore leadership to support growth, scalability, client trust, and margin objectives.

At this level, the role extends beyond project delivery into delivery model design, organizational leadership, operational excellence, technical governance, quality assurance, innovation, and the development of a culture rooted in accountability, ownership, and continuous improvement.

This individual will play a critical role in ensuring Riveron’s offshore Salesforce organization operates with discipline, transparency, innovation, and a commitment to delivering high-quality outcomes that clients can depend on.

Who You Are

15+ years of Salesforce experience, including:

5+ years leading offshore delivery organizations or large distributed teams.

Proven track record of:

Deep Salesforce expertise, including:

Strong understanding of:

 

What Sets You Apart

You think in terms of systems, scalability, governance, and long-term operational excellence — not just projects.

You can scale teams without sacrificing:

You balance:

You proactively identify and resolve:

You lead with accountability, transparency, urgency, and professionalism.

You operate comfortably at both:

You create environments where teams take ownership, deliver responsibly, and continuously raise the bar on quality and execution excellence.

 

What You’ll Do

Delivery Ownership & Performance

Own delivery outcomes across multiple concurrent Salesforce engagements with full accountability for execution quality, predictability, and client satisfaction.

Ensure alignment to:

Drive predictability and discipline in delivery execution, including:

Establish a culture of accountability where delivery commitments are clearly owned, tracked, and executed with urgency and professionalism.

Act as the primary escalation point for delivery issues, ensuring rapid resolution, clear communication, root-cause analysis, and corrective action planning.

Hold teams accountable to delivery standards, timelines, engineering practices, and quality expectations without compromising collaboration or team culture.

Drive operational excellence through measurable KPIs, delivery scorecards, governance reviews, and continuous improvement initiatives.

Offshore Delivery Model & Scaling

Define, mature, and continuously improve Riveron’s offshore delivery model, including:

Build and scale high-performing teams across:

Ensure scaling efforts do not compromise delivery quality, engineering standards, accountability, or client experience.

Establish repeatable delivery frameworks, accelerators, templates, and governance mechanisms that improve consistency, reduce risk, and increase delivery efficiency.

Drive the creation of reusable assets and innovation accelerators, including:

Create operational processes that promote ownership, transparency, responsible decision-making, and sustainable delivery practices across the organization.

Continuously identify opportunities to modernize and improve delivery through automation, tooling, standardization, and innovation initiatives that enhance quality, scalability, and speed-to-value.

Partner with practice leadership to help shape and scale Riveron’s Salesforce delivery capability through:

Encourage teams to contribute ideas, reusable solutions, process improvements, and technical innovations that strengthen the overall practice and create long-term value for clients.

Drive the development of a scalable, high-performing offshore organization recognized for:

Leadership & Talent Development

Lead and mentor technical leads, architects, engineering managers, QA leaders, and delivery managers across the offshore organization.

Drive hiring strategy and capability development aligned to pipeline demand, strategic growth priorities, and delivery quality expectations.

Build a culture focused on:

Set clear expectations around performance, communication, responsiveness, and delivery discipline.

Develop succession plans and leadership bench strength within offshore teams to ensure scalability and organizational resilience.

Drive continuous learning and technical excellence through:

Promote a mindset where teams proactively identify issues, take ownership of solutions, and continuously improve processes and execution standards.

Solution Execution & Technical Governance

Oversee execution of complex Salesforce implementations, including:

Establish and enforce strong technical governance across all engagements, including:

Ensure solutions are designed responsibly with long-term maintainability, scalability, security, and operational supportability in mind.

Provide oversight and governance on key technical decisions, including:

Drive accountability for technical quality across teams and ensure delivery practices align with enterprise-grade standards.

Methodology & Delivery Excellence

Own execution and continuous improvement of Riveron’s Salesforce delivery methodology.

Drive consistency and operational discipline across engagements in:

Implement KPIs and operational dashboards to track:

Establish quality checkpoints and governance reviews throughout the delivery lifecycle to proactively identify risks and ensure high-quality outcomes.

Drive continuous improvement through:

Create a culture where quality is proactively built into delivery processes rather than addressed reactively.

Onshore Partnership & Client Alignment

Partner closely with:

Ensure seamless transition from deal close to delivery execution with strong governance, accountability, and delivery readiness.

Provide transparent communication regarding:

Build trust with clients and internal stakeholders through consistent execution, responsible leadership, reliable delivery practices, and high-quality outcomes.

Serve as a trusted delivery leader who balances client satisfaction, operational excellence, team development, and commercial objectives.

Why This Role Matters

This is a critical leadership role in scaling Riveron’s global Salesforce capability.

You will directly impact:

This role will help shape how Riveron delivers enterprise Salesforce solutions globally — with a strong emphasis on quality, accountability, innovation, operational excellence, and responsible leadership

About Riveron:

At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.

Want to stay connected with Riveron? Join our Talent Community to learn more about our growing firm and be considered for future opportunities.

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Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Full time roles are eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/. Contract roles are not eligible for benefits.

Fraud Alert

Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.

Artificial intelligence (AI) tools are used to support the hiring process in screening, assessing, and/or selecting applicants for this position. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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