EDM Managed Services - Associate Consultant

The Opportunity: As part of our EDM Managed Services function, you will collaborate with colleagues across regions to monitor service flows, resolve data issues, support clients, and uphold robust operational and control standards. The role offers exposure to a wide range of asset classes, datasets, and technologies, as well as opportunities to develop technical expertise, deepen domain knowledge, and grow responsibility over time. Whether you are building foundational experience or taking on broader ownership and leadership, this is an opportunity to contribute to a mission‑critical service, work with diverse stakeholders, and progress your career within a growing, global organization. 

At the Associate Consultant level, this role offers a strong foundation in enterprise data management and client service operations. You will develop hands‑on experience monitoring service flows, resolving data exceptions, supporting incident management, and responding to client queries, while working within clearly defined processes and controls. This is an opportunity to build technical capability, domain knowledge, and confidence in a global, fast‑paced operational environment, with structured support and clear pathways for growth. 

Responsibilities:

Training, Procedures & Professional Standards 

• Complete all required Rimes‑mandated training within expected timeframes. 

• Follow defined procedures and operational standards to support consistent service delivery. 

Service Flow Monitoring & Operational Delivery 

• Monitor daily service flows using internal tools (e.g. EDM Service Monitor, Feed Admin, Excel‑based trackers). 

• Support timely resolution of service issues by engaging with internal and external stakeholders. 

• Work to defined KPIs when responding to EDM Masterfile issues, escalating when additional support is required. 

Exceptions & Data Quality Management 

• Resolve data exceptions as a Maker, following documented processes. 

• Perform peer review for simple cases (e.g. ID match issues, satisfy failures, simple FARREVENTS or overrides). 

• Support remediation of EDM Masterfile issues and escalate complex items to senior colleagues. 

Client & Stakeholder Query Handling (RSD) 

• Acknowledge and resolve non‑complex client and internal queries. 

• Perform initial investigation before escalating queries to subject matter experts where required. 

• Raise client delay notifications when service workflows are impacted. 

Incident Management 

• Create incident tickets for service disruptions and coordinate with internal teams to support resolution. 

• Escalate incidents appropriately to minimize operational and client impact. 

Controls & Compliance 

• Adhere to operational controls and risk‑management standards. 

• Escalate control breaches or near‑misses promptly to senior team members. 

Reporting & Documentation 

• Refresh and maintain standard operational reports. 

• Perform MDS environment status checks and document findings accurately. 

Workload & Service Discipline 

• Manage personal workload effectively to meet daily operational commitments and KPIs. 

 Qualifications:

• A recent graduate with a technical or data‑related background; or 

• Someone with early‑career experience in EDM Services or similar data ingestion and processing environments. 

• Curious, proactive, and eager to expand knowledge in financial data, workflows, and client delivery. 

• Comfortable analyzing problems, following structured processes, and learning from senior team members 
  
• Amenable to work in BGC Taguig, APAC Shift and 2-3x a week RTO.

What You Will Gain 

• Foundational understanding of EDM Services and how they support client outcomes, with ability to explain standard workflows. 

• Understanding of end‑to‑end data workflows and common failure points under guidance. 

• Use core operational tools confidently and learns diagnostic tooling with support. 

• Works effectively within the team and across regions following defined escalation paths. 

• Develop foundational Python skills to support analysis and operational reporting. 

• Gain working exposure to core datasets and how they are used by clients. 

• Build experience executing controls and understanding oversight expectations. 

• Build confidence operating in a fast‑paced environment with guidance.