Sales Development Representative

About Presence

Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, we’re dedicated to ensuring every child has access to the support they need.

At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on “cameras on” engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. The frequency will vary by role and responsibilities, but may include activities such as department offsites, team gatherings, and school or industry events.

About the role:

As a Sales Development Representative (SDR), you can positively impact children's lives. Our mission is to help children unlock their full potential by democratizing access to life-changing care. By opening dialogue with school administrators, you can discuss their challenges and show how online Special Education services have helped administrators fill gaps in service delivery.

To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12 - 5 p.m. ET) with standard business hours of 9 a.m. - 6 p.m. in your local time zone. For this role, up to 5% travel may be required to help you connect in-person in a meaningful way. 

What will you do at Presence:

• Make outbound calls to targeted school contacts and conference attendees to qualify leads.
• Make outbound pre-conference calls to a targeted list of attendees.
• Conduct thoughtful research on target accounts to turn cold calls into warm calls.
• Using your creativity and excellent communication skills, initiate quality conversations with target accounts.
• Schedule qualified business meetings for your account executive.
• Collaborate with your account executive to develop a targeted account plan.
• Build and nurture relationships with district contacts using thoughtful messaging and resources.
• Represent Presence at Special Education-related meetings and conferences
• Virtually deliver engaging presentations that allow schools and districts to understand better how live, online therapy sessions are conducted.
• Average travel time is 5% annually.

What we are looking for:

• A passion for improving the lives of children and their families.
• A motivated self-starter who can master the art of managing the activities required to hit personal and company revenue goals.
• Creative in their approach to building the sales pipeline.
• An individual with a high-level of organization who follows up and follows through in a timely manner with prospects.
• Strong communication skills. You must be comfortable engaging in conversations on the phone, in Zoom meetings, and in groups.
• Excellent grammar and writing skills.
• Team player: It’s critical that you execute a well-developed success plan that is constructed and agreed upon by you and your account team.
• Metrics-oriented: You understand what your daily, weekly, and monthly activities must be for you to achieve personal goals.
• Objection handling does not scare you. You prepare for, practice objection handling scenarios, and use success stories to redirect the conversation.  
• You will use the sales acceleration tools provided to improve productivity.
• Positive attitude and solution-oriented.
• Experience with Salesforce/CRM and sales enablement tools is a plus.

You'll thrive here if you have:

• You display enthusiasm in all aspects of the position.
• You stay up to date with the Special Education space and seek ways to continue building knowledge and expertise.
• You invest in your skill set and seek opportunities to continue developing professionally.
• You are focused and driven to meet and exceed goals.
• You handle both wins and rejections with grace.
• You share best practices and challenges with your manager and team.
• You understand the power of listening and asking the right questions appropriately.
• You can balance being competitive and collaborative. 
• You know how to build trust and customer satisfaction.

What will help you succeed here: 

• You actively listen and respond with empathy, fostering respectful and productive collaboration
• You maintain a strong service mindset, consistently meeting the needs of internal and external stakeholders while building trust and credibility
• You seek creative, effective solutions and persist beyond the first answer to find what truly works
• You make thoughtful, informed decisions that align with company goals, and you're not afraid to ask questions to gain clarity
• You deliver high-quality work on time, and you proactively seek support or guidance when challenges arise

How we support you: 

• Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
• In addition to 11 observed holidays, salaried team members have flexible paid time off and hourly team members accrue 15 days paid time off starting
• 401K savings plan with a discretionary company match
• $500 home office stipend
• Benefits package including company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
• Wellness programs with Headspace, Peloton and One Medical
• Paid parental and caregiving leave
• Professional Development opportunities - eligibility to apply for our scholarship program
• Collaborative, inclusive, and fun culture that is recognized as Great Place to Work certified
• Employee Resource Groups to promote shared community and belonging
• A meaningful and fulfilling opportunity to join a mission-driven team and help thousands of students unlock their full potential through access to high-quality special education services
• Opportunities to give back to your community, including volunteer time off and donation matching

An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions. We aim to pay competitively for our size and industry.

With a base Salary of $60,000, this role is eligible for variable commission, with a total on-target earning potential of $80,000.

Due to minimum salary thresholds for exempt employees in certain states, candidates residing in the following locations are not eligible for this role at the listed salary: California, Colorado, Connecticut, New York (NYC, Nassau, Suffolk, and Westchester counties), and Washington.

This job description is intended to outline the general scope, responsibilities, and qualifications of the role. It is not designed to cover or contain a comprehensive list of all tasks, duties, or responsibilities that may be required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice, to meet the evolving needs of Presence.

Presence is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship, now or in the future.