Senior TechOps Engineer

About Pleo

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.

The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.

Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

About the role

We’re looking for a new Senior TechOps engineer to join our small-but-mighty team as we continue to try and change how Pleo (and the wider industry) thinks about IT. This is an extremely open role where you can have huge impact on Pleo and learn huge amounts!

What you'll be doing/using:

As this is a Senior position in the team theres an expectation you’ll be able to deliver transformational work from conception through to delivery without a daily level of input from the team. That doesn’t mean we don’t help each other out, what it means is you’ve got the experience to see something through to the end, while knowing when to pull in colleagues and stakeholders appropriately.

• Scaling identity - As Pleo continues to grow and change it’s important to have a clear and well-defined approach to user identity. We’re big users of Okta, Workflows, and HiBob automating org structure changes and user movements across all of our systems

• Device management/attestation - We’re building the foundations of Asset Management and a comprehensive BYOD approach, backed by device trust rules. A powerful next step in keeping Pleo secure.

• Office networks/tech - We act as the technical partner for the Workspace team, helping both fit out and maintain Pleo’s wonderful offices across the globe. That means we own the networks and other in-office technical systems and the configuration that comes with these

• Front line support - Every member of the team (management included) is expected to contribute to running front line interrupt-driven tasks on a regular basis. This lets you keep your finger in the pulse of what problems our fellow Pleoers are having and truly understand the outcomes of your work

Our Tech Stack:

Experience with a similar software stack always helps. We run:

• A ~95% Macbook fleet managed by Iru, ~5% Windows on Intune

• Okta for IAM, Google Workspace for email/productivity

• A large amount of Okta Workflows and open APIs for stitching together processes

• Juniper Mist for office networking

• Pleo-wide tools like Slack, Notion, Miro etc

This role is a good fit for you if you have:

Enthusiasm and ambition to learn! What can’t be taught is an insatiable desire to learn more and break apart problems to understand how they work

Confidence with technical subjects and how to consider them from new angles. More than most IT roles, you may be challenged here to consider new approaches to old problems. You need to feel confident in the vulnerability this will naturally bring up and open enough to share, even when you’ve lost the comfort of assumptions

Ability to thrive in ambiguous environments with a high level of autonomy. We believe in allowing Pleoers the space and agency to shine

A great match with our TechOps operating principles. These are explained in the “Specialisation Details” section but for a rough outline:

Transparency by default - Comfortable and capable with working transparently and in the open

Humans are our most precious asset - An automation-first mindset, with an ambitious approach to reducing manual workload

First principles first - Capable of breaking down problems and challenging presumptions before building a clear path based on well-understood reasoning

Immediate solves, eventual growth - Adept at both working iteratively whilst also maintaining a clear focus on long-term strategic goals and best-practice approaches

This role is not a good fit if:

You can’t take challenge. Regardless of experience, tenure or qualifications we believe in tackling problems from first principles. That means there’s no such thing as a stupid question when it’s asked with genuine curiosity. If you’re not ready for someone to challenge your assumptions and experience you may struggle.

Hyper-specialists who rely on structure. We’re still a very small team who believe in excelling generally. We all have our areas of focus and expertise but everyone is expected to have a base level of knowledge everywhere. If you prefer to work in an environment where you can focus solely and entirely on only your “favourite” problem areas it’s likely this role is not a good fit.

Show me the benefits!

• Your own Pleo card (no more out-of-pocket spending!)

• Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office

• Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis

• We offer 25 days of holiday + your public holidays

• We use MyndUp to give our employees access to free mental health and well-being support with great success so far

• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work

About your application

• English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us.

• A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails.

• Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us.

• Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email [email protected]. We’ll design a process that works for you.

• Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here.

• Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role.

• Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.