Market Manager

Peek is the operating system powering the experiences industry - from museums and attractions to tours and activities. With over $7B in bookings, Peek’s AI-powered platform has helped thousands of merchants to increase revenues, save time, and deliver seamless guest experiences. Customers include MoMA, Whitney Museum, Seattle Aquarium, Bryant Park & Looping Group. The company has raised over $150 million from institutional investors Westcap, Goldman Sachs, and SpringCoast Partners. Learn more at www.peek.com.

As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a 2025 and 2026 Best Place to Work, we are a global team of "Peeksters" who "Obsess Over Our Customers," "Accomplish Big Things," "Collaborate With Purpose," and "Get Better Every Day.

About the Role

As the Market Manager for Costa Rica, you will own the growth, health, and commercial success of one of Latin America’s most exciting tourism markets.

This is a full-cycle, market-facing role that blends new business acquisition, customer success, account management, onboarding, and expansion. You will be responsible for building relationships with tour and activity operators, bringing new businesses onto Peek, helping existing customers succeed, and identifying opportunities to grow revenue across your territory.

You will serve as the local market expert and trusted partner for operators in Costa Rica. This means understanding their businesses, showing up in person, providing consultative guidance, and helping them use Peek to increase bookings, improve operations, and deliver better guest experiences.

This role requires regular in-market presence, including onsite meetings, operator visits, demos, and relationship-building throughout Costa Rica.

What You’ll Do

• Own the growth and success of the Costa Rica market across new business acquisition, customer retention, and account expansion.

• Prospect, identify, and sell Peek products to tour, activity, and attraction operators through a consultative sales approach.

• Build and manage a healthy pipeline of new business opportunities, including self-sourced leads and market development efforts.

• Deliver compelling online and in-person product demos tailored to each operator’s business needs.

• Support the onboarding and implementation process for new customers, ensuring successful adoption of Peek Pro.

• Build strong, trusted relationships with existing customers to drive retention, adoption, and long-term success.

• Conduct regular check-ins and business reviews with operators to identify opportunities for improvement, upsell, and expansion.

• Educate operators on industry trends, online booking best practices, direct booking growth, and ways to get more value from Peek.

• Develop and execute a strategic market plan that includes new logo growth, existing customer expansion, competitive insights, and local relationship-building.

• Serve as the voice of the Costa Rica market by sharing operator feedback, product needs, competitive insights, and market dynamics with leadership.

• Maintain strong CRM hygiene, pipeline discipline, forecasting accuracy, and visibility into market activity.

• Travel regularly within the market for onsite meetings, operator visits, relationship building, and local market engagement.

What You Bring

• A deep understanding of the Costa Rican tourism landscape.

• Fluent and comfortable speaking in Spanish with our partners.

• 2+ years of experience in B2B sales, SaaS, technology sales, account management, customer success, or a similar commercial role.

• A proven ability to prospect, build relationships, manage a pipeline, and close new business.

• Strong commercial instincts with the ability to identify growth, upsell, and expansion opportunities.

• A consultative approach to sales and customer management, with the ability to understand customer needs and translate them into solutions.

• Strong relationship-building skills and comfort meeting customers face-to-face.

• A self-motivated, competitive, and results-driven mindset.

• Strong organizational skills and the ability to manage both new opportunities and existing customer relationships.

• Excellent written and verbal communication skills in both Spanish and English.

• Comfort presenting to operators, business owners, and internal stakeholders.

• Ability to work independently in-market while staying closely aligned with a remote team.

• Willingness to travel regularly throughout Costa Rica for customer meetings and market development.

Nice to Have

• Experience in travel, tourism, hospitality, ticketing, attractions, or the tours and activities industry.

• Prior experience in a hybrid sales and account management role.

• Experience using Salesforce, Google Workspace, Slack, Zoom, or similar tools.

• Comfort using data to identify opportunities, make recommendations, and influence customers.

• A passion for travel, local experiences, and helping tourism operators grow their businesses.

What Success Looks Like

In this role, success means building a strong and trusted presence for Peek in Costa Rica. You are not only closing new business — you are growing the market. You are creating strong operator relationships, helping customers succeed after they sign, identifying expansion opportunities, and bringing valuable local insight back to the business.

The ideal Market Manager is a strong seller, trusted advisor, local relationship-builder, and customer advocate all in one.

Peek Travel Inc. is an equal-opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status.

If you are unable to apply due to incompatible assistive technology or a disability, please contact us at [email protected].  We will make every effort to respond to your request for disability assistance as soon as possible.