Warehouse Operations Specialist

About Passport:

At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping—enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.

About the Role

As Passport’s logistics grow increasingly complex, the Daily Operations team is integral in ensuring successful delivery and overseeing all the moving pieces – from pickups at our 3PL partners to final mile delivery and everything in between.

In this role, you will assist in overseeing the day to day operations of one of Passport’s processing centers; ensuring shipments are received, processed, sorted, and dispatched quickly and accurately to provide the best service possible to our customers. You will help to lead, train, and motivate a team of warehouse associates, as well as assist in the receiving of inbound loads and proper dispatching of outbound shipments. Candidates must be fluent in Spanish and able to work on-site at our EWR location.

In this position, you will…

• Support the processing center team by facilitating daily operations, providing direction, training, and support to ensure smooth operations.

• Keep daily operations on track by supporting the processing center team with organization, coordination, and follow-through.

• Assist the warehouse manager in overseeing the receiving, sorting, and shipping of orders, ensuring accurate and timely order processing.

• Coordinate the dispatch of shipments to delivery partners, ensuring shipments are completed accurately and on time.

• Promote a positive team environment by encouraging open communication and fostering a culture of collaboration.

• Troubleshoot and resolve operational or technical problems to prevent delays or service disruptions.

• Ensure the team follows all safety protocols and regulatory requirements.

• Monitor the team’s adherence to company policies and procedures.

• Step in as a backup lead when needed—offering clear direction and support during manager absences or vacations.

You have many of the following…

• Please apply even if you don’t meet all of the criteria!

• High School Diploma or equivalent

• Fluency in Spanish is required

• Previous experience in a warehouse, distribution center, or fulfillment environment (2-3 years preferred).

• Experience in a supervisory or team lead role is a plus.

• Strong leadership and team management skills.

• Excellent organizational and time-management abilities.

• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

• Proficiency with warehouse management systems (WMS), dispatch software, and basic office software (MS Office).

• Strong communication skills, both written and verbal. Conversational Spanish is a plus!

• Ability to problem-solve and think critically under pressure.

• You're willing to put in the time to learn, and are dedicated to continuous improvementYou solve problems without drama and keep things moving under pressure.

• You’re the kind of person who shows up, takes ownership, and isn’t afraid to get your hands dirty.

• You learn quickly, adapt fast, and are committed to getting better every day.

• You put the team first, but you’re not afraid to take initiative when something needs doing.

A sneak peak into our perks & benefits:

- Competitive cash and equity packages

- Medical, dental, and vision, life & disability insurance

- 401(K) Match

- Bi-Annual Work Smart funds

- Company issued laptop

- Flexible PTO

- 12 weeks parental leave

- Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!

- Quarterly virtual team gatherings and annual all-company offsites

- Learning & Development Fund for upskilling or products to improve your day-to-day work life

- One-time work set-up stipend to make your at-home office dazzle

- Teammates around the world in 20+ different countries!