Creator Success Manager

📍 Hollywood, CA · Full-Time · Not Remote

About Passes

Passes is a leading platform dedicated to empowering creators and fostering meaningful connections with their audiences. We are committed to providing innovative solutions that help creators grow and thrive in the digital landscape. Join us and be a part of a team that is shaping the future of the creator economy.

Position Overview

We are seeking a passionate and results-driven Creator Success Manager to join our team. This role is pivotal in ensuring the success and satisfaction of our creators, managing onboarding, and driving expansion and retention efforts. The ideal candidate is a tech-savvy, proactive problem-solver who is already leveraging AI tools in their day-to-day work and is excited to bring that mindset to supporting creative talent at scale.

Key Responsibilities

Creator Training and Retention

• Provide training and resources to ensure creators maximize their content's impact and monetization potential.

• Be the creator's biggest advocate internally, collaborating with marketing, product, support, and beyond to ensure new creators receive the necessary tools and resources.

Relationship Management

• Build and maintain strong relationships with key creators, understanding their needs and challenges.

• Act as a trusted advisor to creators, providing guidance and creative strategy to help them achieve their goals and maximize revenue.

• Gather feedback from creators to inform product development and improve the creator experience.

Revenue Growth

• Drive increase in the volume of creators leveraging our full suite of monetization tools, including subscription models, merch, and AI tech.

• Develop revenue strategies to increase subscriber counts, platform sales, and earnings.

• Identify, pitch, and negotiate new business opportunities and product solutions tailored to the needs of your creator portfolio.

Market Research and Analysis

• Stay current with industry trends, emerging talent, and the competitive landscape.

• Conduct research to identify new opportunities for creator acquisition.

• Analyze performance metrics and adjust strategies as needed to hit targets.

Qualifications

• Proven experience in a customer success, account management, or similar client-facing leadership role.

• Currently using AI tools (e.g., ChatGPT, Claude, Notion AI, or similar) as part of your workflow — and enthusiastic about applying them to drive better outcomes for creators.

• Strong quantitative and analytical skills, with the ability to derive actionable insights from data.

• Excellent communication and interpersonal skills, with a track record of building strong relationships with clients and internal stakeholders.

• Strategic thinker with demonstrated success developing and executing growth strategies.

• Comfortable in a fast-moving, tech-forward environment — you adapt quickly and figure things out.

• Genuine passion for the creator economy and helping people build sustainable businesses.

• Nice to have: proficiency in data analysis tools such as Tableau or SQL.

Why Join Passes

💵 Compensation: $70,000 to $100,000 per year DOE, competitive base + bonus

🎉 Fun, creator-filled office with snacks, full benefits, daily breakfast, lunches, dinners, music, and events

📚 Real exposure to multiple areas of a high-growth startup shaping the creator economy

🤝 Work alongside creators you admire in a culture built for people who love this space

Passes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.