Intake Specialist
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About Us:
Parrish DeVaughn Injury Lawyers is an established and growing law firm dedicated exclusively to representing injured Oklahomans. Injuries can happen when and where we least expect them. At Parrish DeVaughn, our Oklahoma personal injury lawyers have built successful claims for people hurt in a variety of scenarios, including car crashes, dog bites, and premises liability claims. Join us in our dedication to helping our injured clients in every way we can.
Purpose:
The Intake Specialist is the first and most critical point of contact for prospective clients. This role is sales-driven and focused on converting inbound leads into signed clients. Working closely with team leads and management, the Intake Specialist evaluates potential claims, builds rapport, overcomes objections, and confidently guides qualified individuals through the sign-up process.
This position requires strong closing skills, attention to detail, and the ability to thrive in a fast-paced, performance-based call center environment. Compassion, persistence, and follow-through are essential to successfully convert opportunities while delivering an exceptional client experience.
This is a full-time, in-person position in our Oklahoma City office.
Key Responsibilities:
- Serve as the primary sales contact for inbound leads and inquiries.
- Evaluate potential cases using established qualification criteria.
- Confidently present next steps and close qualified prospects over the phone.
- Handle a high volume of inbound calls while maintaining conversion goals.
- Follow up with prospective clients via phone, email, chat, and text to drive sign-ups.
- Overcome objections and build urgency to secure commitments.
- Coordinate intake appointments with attorneys when needed.
- Maintain detailed and accurate records in the CRM system.
- Deliver a high-quality client experience that drives satisfaction and referrals.
Required Skills & Competencies:
- Proven sales ability with strong closing skills.
- Comfortable working toward performance metrics and conversion goals.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Strong time management and follow-up discipline.
- Confident, persuasive, and resilient mindset.
- Sound judgment and professional discretion.
Education & Experience:
- 1–3 years of experience in sales, call center, customer service, or client-facing roles.
- Experience in a high-volume inbound sales environment strongly preferred.
- Law firm intake or legal call center experience is a plus.
- Bachelor’s degree preferred.
Language:
- Spanish (Preferred)
- English (Required)
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