Technical Implementation Manager II

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop is looking for an Technical Implementation Manager II to join our team remotely. In this role, you will be responsible for implementing and managing clients in an OpenLoop service line care vertical. The ideal candidate will have experience integrating technology and coordinating support resources for clients, products, or programs.

What You'll Do

• Develop and define program scope, objectives, and success criteria. Create a detailed project plan outlining tasks, timelines, and resource requirements.

• Lead and motivate cross-functional teams to achieve project goals. Foster a collaborative and communicative team environment.

• Communicate program objectives, status, and outcomes to stakeholders. Manage relationships with internal and external stakeholders.

• Identify potential risks and develop strategies for mitigation. Proactively address issues to minimize disruptions to project timelines.

• Develop and manage program budgets, ensuring efficient resource allocation. Monitor and control project expenses to stay within budget constraints.

• Establish and enforce project management methodologies and quality standards. Conduct regular reviews to ensure deliverables meet specified standards.

• Prepare and present regular progress reports to senior management. Maintain comprehensive project documentation.

• Manage changes to project scope, schedule, and costs. Ensure that change requests are thoroughly evaluated and documented.

• Identify opportunities for process improvements and implement best practices. Conduct post-project evaluations to capture lessons learned.

• Other duties as assigned 

Who You Are

• Bachelor’s degree in engineering or a similar field required.

• 3+ years of experience as an Implementation Manager II or in a similar role, with a focus on systems, product, or program configuration.

• Proven track record leading end-to-end engineering or implementation projects, ideally in startup or healthcare environments.

• Familiarity with Webhooks, understanding of API architecture, design, and best practices.

• Proficiency in programming languages highly preferred.

• Demonstrated ability to implement and configure technologies required.

• Strong leadership and organizational skills.

• Excellent communication and interpersonal abilities.

• Proficient in project management tools and software.

• Must be a proactive, quick learner with problem solving skills.

Technical Proficiency:

• Familiar with creating journeys in tools such as Zapier or Zohoflow.

• Understanding of payloads and metadata.

• Working with API or Webhooks

• Understanding of event triggers

• Experience with postman or insomnia

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.