Lead Programs Manager, TRT/HRT

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About the Role

OpenLoop is hiring a Lead Program Manager to own the strategy and roadmap for our TRT/HRT program. This is not a coordinator role — you are the single accountable owner of whether TRT/HRT delivers against the goals we've set for it. The roadmap is yours to define, defend, and ship.

Hormone optimization — TRT for men, HRT for women — is a category where OpenLoop has both significant scale and meaningful commercial upside. The roadmap challenge is balancing clinical rigor (proper labs, eligibility, ongoing monitoring) with the patient experience and operational efficiency that lets the program scale across hundreds of thousands of patients.

You'll set the program's direction, align Clinical, Product, Engineering, Pharmacy, RCM, Implementation, Marketing, and Client Success behind it, and are accountable to senior leadership for outcomes.

This role is scoped to a single program today. As OpenLoop’s program portfolio and operating model mature, Lead Program Managers may expand to own multiple programs or a full program vertical. 

What You'll Do

• Own the strategy. Define the multi-quarter roadmap for TRT/HRT, including the metrics that matter, the bets we're making, and the sequencing that gets us there. Defend it to the executive team and adjust it as the market and our data demand.

• Close the deliverable-to-goal gap. Continuously verify that what's being built matches the strategic plan — and when it doesn't, you're the one who escalates, re-scopes, or re-aligns. The gap between roadmap and reality is your accountability.

• Set the operating goals. Translate company-level OKRs into program-level targets — clinical quality, patient outcomes, client retention, unit economics, growth velocity. Pick the right metrics; defend them against vanity alternatives.

• Make build/buy/partner calls. Decide where we build, where we integrate, and where we partner. Bring data, scenarios, and a recommendation — not just options.

• Lead without authority. Align Clinical, Product, Engineering, Pharmacy, RCM, Implementation, Marketing, and Client Success behind a single program direction.

• Own the program narrative for senior leadership. Run the program review with the C-suite and translate complex operational and clinical dynamics into clear decisions and tradeoffs.

• Guide Program Managers. You will guide and prioritize the work of Program Managers supporting the program. Direct reporting structure and team composition may evolve as the program and broader portfolio scale.

• Own client outcomes for the program. Be the executive escalation point for major client questions and program-level commitments..

• Translate client and market signal. Synthesize what we hear from clients, what the regulatory environment is doing, and what competitors are shipping into roadmap decisions.

• Drive program-level commercial outcomes. Partner with Commercial and Client Success to make sure the program is sellable, expandable, and retainable — not just operational.

Who You Are

• 7–10+ years of experience owning programs, products, or operating units in healthcare, digital health, health tech, or closely adjacent fields. At least 3 years setting strategy and owning a roadmap end-to-end.

• Direct experience in hormone optimization or adjacent longitudinal care models, with ability to build deep fluency, including lab-based eligibility workflows (testosterone panels, estradiol/FSH/LH, hematocrit monitoring), prescribing pathways (injectable, transdermal, pellet, oral), DEA scheduling implications for testosterone, and the clinical monitoring cadence the category demands.

• Track record of strategy ownership, not just execution.

• Demonstrated cross-functional leadership

• Strong commercial and analytical instincts.

• Exceptional written communication.

• Built structure in fast-moving environments. You've worked at the velocity hypergrowth requires without letting documentation, protocols, and clinical/operational rigor slip.

• Strong compliance instinct. Operating with rigorous attention to clinical, regulatory, and data-security standards. In a healthcare environment, program decisions carry compliance consequences — you treat documentation, escalation pathways, and audit-readiness as core program deliverables, not afterthoughts. 

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans

• Flexible Spending/Health Savings Accounts

• Flexible PTO

• 401(k) + Company Match

• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.