Senior Regional General Manager - Multisite
About Us
Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.
Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.
Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.
Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.
The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.
Residing in the Central Region (Dallas, Austin, Houston, Louisville, or Colorado), this role will lead people, processes, and systems across a region of small-to-medium warehouse facilities, each with its own fleet, last-mile, and eCommerce operations. This is a high-impact, multi-site leadership role with full accountability for regional operational and financial performance — driving cost efficiency, service excellence, safety, and quality across every site in the portfolio. The Senior Regional GM leads through Site General Managers and Site Leads, and serves as the senior operational leader and face of Odeko across the region.
What You'll Deliver in Year One
- Reduce regional operating costs in labor, transportation, and facilities without sacrificing service or safety
- Achieve top-tier delivery success and damage-free delivery performance across all sites
- Strengthen safety compliance (personnel, vehicle, and food safety) and reduce incident rates region-wide
- Implement standardized, scalable operating procedures and playbooks that travel across sites of varying size and maturity
- Build a high-performing, engaged bench of Site GMs and site leads with active succession plans in place
- Deliver the region's full P&L and annual budgeting commitments
Scope of Work
Regional Operations & Fleet Leadership
- Lead a region of several small-to-medium Warehouse/Delivery Centers by managing Site General Managers, and Site Leads to deliver products on-time, in-full, and damage-free to customers
- Partner closely with the Region Market Leader in order to drive revenue and profitable growth.
- Own regional fleet performance — utilization, cost-per-delivery, maintenance, and driver safety. Drive last-mile delivery performance, route efficiency, chain of custody, and telematics.
- Own the in-house logistics function and manage the interfaces to third-party carriers and delivery partners where used
- Travel regularly across the region (~40%) to be present on-site, coach Site GMs in real time, and calibrate execution across facilities
Financial & Resource Management
- Hold full P&L and annual budgeting responsibility for the region, and work with Site GMs to develop and deliver site-level financial plans that ladder up to regional EBITDA targets
- Ensure financial oversight over all expense areas across sites, driving cost, service, safety, and quality KPIs through data-driven management.
- Drive labor planning across all sites to ensure labor metrics are achieved by each warehouse.
- Maintain a complete, region-wide understanding of inventory accuracy, and ensure product is handled to eliminate damage and loss at every facility
Safety, Compliance & Quality
- Ensure compliance with personnel, vehicle, and food safety standards (including OSHA and HACCP) across every site, and promote a positive safety culture region-wide
- Champion a safety-first culture while maintaining rigorous food safety and quality compliance across all facilities
- Ensure DOT compliance and maintain strong working knowledge of fleet, transportation, and driver safety regulations across the region
Continuous Improvement, Talent & Strategic Planning
- Lead process improvement projects across the region by working cross-functionally with Ops Ex and Supply Chain teams, creating and refining operational systems, processes, and reporting tools that scale across facilities with differing footprints and maturity levels
- Partner with Technology and Ops Ex teams to define system enhancements that improve warehouse and driver execution regionally, and ensure best practices learned at one site are shared across the region and the broader Odeko network
- Develop high-performing teams within a fast-paced, multi-site environment; evaluate the performance of Site GMs and leads. Drive development of all leadership through timely feedback, coaching, and career development plans. Build succession plans for all site leaders across the region.
- Drive and support site expansions, integrations, or network changes, and inform long-term strategy as it relates to regional facility capacity, layout, design, and fleet footprint
Core Competencies
- Industry Experience: 10–12+ years of operations management experience in warehousing, distribution, logistics, and/or last-mile delivery, including foodservice/perishables experience preferred
- Multi-Site Leadership: Proven success managing multi-site operations, ideally leading Site GMs or other site leaders across a portfolio of small-to-medium facilities
- Fleet & Last-Mile Expertise: Strong working knowledge of transportation, fleet, and last-mile delivery operations; experience owning DOT compliance and driver safety programs
- Leadership Experience: 7–10 years of experience leading direct reports — including leaders of leaders — and driving their success and development
- Performance Driven: Demonstrate an intense bias for action and the ability to deliver metrics across Safety, People, Quality, Productivity, and Cost across multiple sites at once
- Regulatory Knowledge: Working knowledge of DOT, OSHA, HACCP, and food safety regulations
- Problem Solving: Proven proficiency tackling complex, cross-site problems that affect customers by delivering innovative, scalable solutions
- Collaboration: Ability to deliver results by working with matrixed teams (Revenue, Procurement, HR, Finance, Tech, Safety) to support projects and initiatives
- Adaptability: Thrives in fast-paced, entrepreneurial environments with rapid decision-making cycles and standardizes process without stifling site-level flexibility
- Education: Bachelor's degree in Operations, Supply Chain, or related field preferred; MBA a plus
Compensation for this role is between $140,000 - $155,000
What you’ll love about Odeko:
- Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
- Competitive compensation, healthcare benefits, and opportunity for equity
- Other great perks - Full lists of benefits available upon request
Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
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