Inside Sales Representative (Patient Concierge)

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

We are seeking a motivated and patient-focused Inside Sales Specialist to serve as a primary point of contact for patients throughout their Nidra Therapy journey. This individual will guide patients from prescription through shipment, provide education on Nidra Therapy, help patients understand their insurance coverage and financial responsibilities, and coordinate with internal teams to support a timely and positive patient experience

This role requires empathy, attention to detail, and the ability to explain clinical, product, and insurance-related information clearly. The Inside Sales Specialist will work closely with Patient Access, Customer Care, Sales, and other internal teams to address barriers, maintain patient engagement, and help patients move forward with therapy

The ideal candidate will have strong communication and relationship-building skills, experience supporting patients or customers in a healthcare environment, and a working understanding of insurance benefits and patient access processes. Success in this role requires a patient-centered mindset, persistence, accountability, and the ability to manage multiple cases in a fast-paced environment

Responsibilities

• Guide patients through the Nidra Therapy journey from prescription through shipment using phone, email, SMS, live chat, and other communication channels
• Serve as a consistent point of contact for patients, providing compassionate, timely, and accurate support throughout the process
• Educate patients on Nidra Therapy, including treatment expectations, product features, potential benefits, and how the therapy compares with traditional treatment options
• Explain insurance coverage, benefits, out-of-pocket costs, financial responsibilities, and available payment options in a clear and patient-friendly manner
• Develop and maintain a working knowledge of commercial insurance, Medicare, Veterans Affairs benefits, and other payer pathways
• Help patients understand patient access processes, including benefits verification, prior authorizations, documentation requirements, denials, and appeals
• Conduct proactive outbound outreach and respond promptly to inbound patient inquiries to maintain engagement and support progression toward shipment
• Identify barriers that may prevent patients from moving forward and collaborate with internal teams to develop appropriate solutions
• Coordinate cross-functionally with Patient Access, Customer Care, Sales, Marketing, and other stakeholders to support timely patient progression
• Handle a broad range of patient engagement, sales, and service responsibilities with professionalism, empathy, and efficiency
• Maintain accurate and detailed documentation of patient interactions, case status, follow-up activities, and outcomes within Salesforce Health Cloud
• Ensure all patient communications and documentation comply with HIPAA requirements, company policies, and applicable procedures
• Provide feedback on patient concerns, recurring barriers, and workflow opportunities to improve the overall patient journey
• Meet performance goals related to patient engagement, case progression, shipment conversion, documentation quality, and customer satisfaction

Requirements

• Bachelor’s degree preferred, with equivalent experience in healthcare, patient access, insurance, sales, or customer service considered in lieu of a degree
• At least 1 year of experience in healthcare, medical devices, patient access, health insurance, inside sales, care coordination, or customer service
• Experience communicating directly with patients or customers by phone, email, text, or other digital channels
• Knowledge of insurance benefits, eligibility, prior authorizations, denials, appeals, and Durable Medical Equipment processes preferred
• Ability to explain complex therapy, insurance, and financial information in a clear, accurate, and compassionate manner
• Strong patient engagement, relationship-building, objection-handling, and problem-solving skills
• Excellent verbal and written communication skills, with fluency in Spanish considered an advantage
• Experience with Salesforce Health Cloud or a similar CRM or case-management platform preferred
• Proficiency with Microsoft Office applications and Salesforce
• Strong organizational skills with the ability to manage multiple patient cases, follow-up activities, and priorities simultaneously
• High level of accountability, attention to detail, and commitment to completing work accurately and on time
• Ability to collaborate effectively across departments while maintaining ownership of the patient experience
• Results-oriented approach with the persistence and creativity needed to overcome patient access barriers
• Ability to thrive in a fast-paced environment while maintaining empathy, professionalism, and a high level of customer service

Compensation:

• $36.06 per hour + commission