Director, Professional Services

Who You Are

You are a collaborative, results-driven leader who is passionate about building high-performing technical teams and delivering exceptional customer outcomes. You thrive in fast-paced professional services environments where balancing people leadership, operational excellence, and customer satisfaction is critical to success.

You are equally comfortable coaching engineers, partnering with cross-functional leaders, and engaging with customers to resolve complex challenges. You bring a strong operational mindset, excellent communication skills, and a continuous improvement mentality that helps teams scale while maintaining consistency and quality.

You lead by example, foster accountability, and empower your team to deliver outstanding technical solutions while developing professionally.

About The Role

As the Professional Services Delivery Manager – Networking & Security, you will lead a team of delivery engineers and technical project leads responsible for implementing enterprise networking and security solutions for our customers. Reporting to the Senior Director of Professional Services, you will oversee delivery quality, operational consistency, resource planning, and team development while driving exceptional customer experiences.

You will play a critical role in strengthening delivery discipline, improving execution consistency, reducing customer escalations, and building scalable delivery processes that support continued business growth. Partnering closely with Practice Leadership, PMO, Sales, and Presales, you'll help ensure successful project execution from kickoff through completion.

This role directly impacts customer satisfaction, delivery quality, employee development, operational efficiency, and the continued growth of Myriad360's Professional Services organization.

Other responsibilities include: 

Team Leadership & People Management

• Lead, coach, mentor, and develop a team of Professional Services Engineers, Technical Project Leads, and delivery resources supporting Networking and Security services
• Drive accountability for delivery quality, customer satisfaction, utilization, and technical execution
• Support recruiting, onboarding, performance management, career development, and succession planning
• Foster a collaborative, high-performing culture centered on ownership, communication, accountability, and continuous improvement
• Provide regular coaching, feedback, and professional development opportunities

Delivery Execution & Operational Oversight

• Provide leadership oversight across active Networking and Security services engagements to ensure scope adherence, technical quality, and successful customer outcomes
• Partner closely with PMO, Technical Project Leads, and Practice Leadership to proactively identify and resolve project risks, resource constraints, and escalations
• Review project health, delivery readiness, staffing, and execution across medium- and high-complexity engagements
• Ensure projects are appropriately staffed and technical ownership is clearly defined throughout the delivery lifecycle
• Improve consistency in project execution, customer communication, documentation, and delivery processes

Service Quality & Process Improvement

• Standardize service delivery methodologies, technical documentation, templates, and quality controls across Networking and Security services
• Participate in Statement of Work (SOW) reviews, delivery readiness assessments, and risk evaluations for strategic opportunities
• Define and reinforce best practices for technical design reviews, implementation planning, testing, documentation, and project closeout
• Analyze delivery trends, customer feedback, and escalation patterns to drive continuous operational improvement

Cross-Functional Collaboration

• Partner with Sales, Presales, PMO, and Practice Leadership to improve project handoffs, scope clarity, staffing alignment, and delivery readiness
• Support complex customer opportunities by validating technical scope, delivery assumptions, staffing requirements, and project risks
• Collaborate with Networking and Security Practice Leaders to ensure technical standards and customer expectations remain aligned
• Contribute to capacity planning, workforce forecasting, and long-term organizational growth strategies

Customer Success & Escalation Management

• Serve as a senior escalation point for Networking and Security delivery engagements
• Reinforce proactive customer communication and strong technical accountability across the delivery organization
• Lead resolution efforts for critical customer situations by aligning technical resources and driving timely issue resolution
• Help build long-term customer confidence through consistent, high-quality service delivery

Desired skills and experience: 

• 7+ years of experience in Professional Services, technical delivery, engineering leadership, or a related field
• 3+ years of experience leading technical delivery or engineering teams
• Strong background in enterprise networking, cybersecurity, or infrastructure services
• Experience leading customer-facing implementation, migration, integration, or transformation projects
• Demonstrated success managing multiple concurrent delivery engagements while improving operational processes
• Strong understanding of project governance, resource planning, risk management, and customer escalation processes
• Exceptional leadership, coaching, communication, and relationship management skills
• Ability to balance operational discipline with practical execution in a fast-paced services environment
• Bachelor's degree or equivalent experience preferred

A Little About Us 

Our mission is to challenge and enable our employees to achieve great things. 

We live and breathe our core values: 

• We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. 

• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. 

• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. 

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. 

Some of Our Benefits 

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance 
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with! 

Must be based in the United States.  

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $175,000-195,000, plus opportunities for profit-sharing bonus and/or commission. Compensation in other geographies may vary. 

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.