eCommerce Site Merchandising & Optimization Manager

Company Overview:

Momentous is a dynamic, fast-growing human performance company offering the highest quality supplements designed to enhance physical and cognitive well-being. At Momentous, we believe that people at their best will produce a positive impact in their personal lives, communities, and, ultimately, the world. No matter our customer's goal or what they want to achieve, we are on a relentless quest to help them get there. We work with some of the greatest minds in science and athletic performance who tap into the latest research and real-world experience to create a portfolio of products designed with one common goal—to help our customers be their best.

What we’re proud of:

• Best in the field. We have built an advanced network of world-renowned experts in the field of human performance.
• Trusted and used by the best. We are honored to work with more than 150 teams in professional and NCAA sports, including Stanley Cup Champions, Tour de France winners, and all NFL Teams.
• Push what’s possible. Named to the prestigious Inc. 5000 list three years in a row (#392 in 2025) as one of the fastest-growing companies in the US. Ranked #4 in the Rocky Mountain Region in 2025. 

Position Summary:

The eCommerce Site Merchandising and Optimization Manager owns the day-to-day merchandising, maintenance, and optimization of livemomentous.com. This role is responsible for ensuring the website remains current, organized, and aligned with business priorities while continuously identifying opportunities to improve customer experience and conversion. This individual serves as the operational heartbeat of the e-commerce team, maintaining homepage merchandising, collection strategies, promotional experiences, and content updates while monitoring performance and surfacing opportunities and risks. Success in this role requires strong merchandising instincts, exceptional attention to detail, analytical thinking, and the ability to coordinate work across multiple stakeholders.

Job Responsibilities:

Site Merchandising & Content Management

• Own merchandising optimization across homepage, collections, navigation, promotional pages, LP’s and featured product experiences.
• Maintain seasonal campaigns, product priorities, and promotional updates.
• Ensure site content remains current, accurate, and aligned with business priorities.
• Continuously optimize product placement and customer discovery.

Site Performance & Analysis

• Monitor website performance and identify strengths, weaknesses, and opportunities.
• Track key ecommerce metrics including:
• Conversion Rate (CVR)
• Revenue Per Visitor (RPV)
• Average Order Value (AOV)
• Lifetime Value (LTV)
• Subscription Uptake Rate
• Analyze customer behavior using analytics and heatmap tools.
• Translate insights into recommendations and action plans.

Customer Experience Optimization

• Identify friction points and opportunities throughout the customer journey.
• Recommend and implement improvements to merchandising, product presentation, and navigation.
• Support ongoing experimentation and optimization initiatives.

Cross-Functional Coordination

• Partner with Marketing, Creative, Science, Operations, and Technical teams to execute website updates.
• Ensure dependencies are identified early and work moves efficiently between teams.
• Surface risks and blockers proactively.

Operational Excellence

• Maintain launch calendars, merchandising trackers, and documentation.
• Coordinate QA processes and ensure a high level of execution quality.
• Develop repeatable processes that improve speed and reduce errors.

AI & Process Improvement

• Leverage AI tools to improve efficiency and reduce manual work.
• Identify opportunities to automate repetitive tasks and streamline workflows.
• Support adoption of emerging technologies across e-commerce operations.

Success in this role will be measured by:

• Improved site quality and execution consistency.
• Faster completion of merchandising and content updates.
• Increased visibility into ecommerce performance.
• Proactive identification of opportunities and risks.
• Reduced operational errors and missed details.
• Improved customer experience and conversion performance.

Qualifications:

• 5+ years of experience in ecommerce, merchandising, digital operations, or related fields.
• Experience working within Shopify Plus.
• Strong understanding of ecommerce KPIs and customer behavior.
• Experience with platforms such as Recharge, Klaviyo, Rebuy, GA4, Northbeam, heatmap tools, Intelligems, and Asana or similar preferred.
• Strong project management and communication skills.
• High attention to detail and ability to manage multiple priorities simultaneously.
• Curiosity around AI and emerging e-commerce technologies.

Benefits:

• Our fast-paced, high growth environment creates a strong opportunity for professional development born from evolving experiences
• Competitive cash compensation plus employee stock options
• Health/Vision/Dental
• 401k Match
• Unlimited PTO 
• Finish Line Fridays - finish at 3:00 every Friday
• Generous set of observed holidays (18 days of office closure in 2026)
• $1,000 annual perks program to support a high-performance lifestyle
• Access to Momentous products and merchandise 

Location:

This is a hybrid position out of our Park City, UT office.

EQUAL EMPLOYMENT OPPORTUNITY

Momentous provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to bringing together individuals from different backgrounds and perspectives, and providing employees with a safe and welcoming work environment where everyone can thrive. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.