Process Associate

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

About the Role

As a Process Associate in the Sales Operations team, you will manage the end-to-end lifecycle of sales transactions, ensuring that our international sales teams (US/UK) have the operational support needed to close deals efficiently while maintaining perfect data integrity and financial compliance.

Responsibilities

• Order-to-Cash Management: Process customer contracts, sales orders, and invoices according to established global sales operations procedures.
• CRM Integrity: Maintain accurate and up-to-date customer and deal information within the CRM (Salesforce/HubSpot), ensuring a "single source of truth" for the sales pipeline.
• Discrepancy Resolution: Proactively research and resolve billing or contract discrepancies between the sales team and the customer.
• Sales Support: Respond to inquiries from the global sales team regarding deal status, payment verification, and billing issues with professional urgency.
• Sales Reconciliation: Reconcile monthly sales reports and accounts receivable data to ensure all closed-won deals are correctly billed and collected.
• Compliance & Policy: Ensure all sales activities adhere to company collection policies and revenue recognition standards.
• Reporting: Assist in the preparation of month-end sales performance reports and closing procedures.

Qualifications

• Experience: 4–5 years of professional experience in Sales Operations, Accounts Receivable, or a Quote-to-Cash function.
• Offshore Expertise: Proven track record supporting US, UK, or other international sales territories, including an understanding of offshore billing and time-zone coordination.
• Technical Proficiency: * Strong understanding of the sales lifecycle and basic accounting principles.
  • Proficient in Microsoft Office Suite (Advanced Excel is mandatory for data tracking).
  • Experience with CRM platforms and an understanding of MDM solutions (a significant plus).
• Soft Skills: High attention to detail, excellent problem-solving skills, and the ability to prioritize tasks in a high-pressure, target-driven environment.
• Communication: Superior interpersonal skills to effectively bridge the gap between Sales, Finance, and the end customer.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.