Account Manager - DACH Enterprise

We are now looking for an Account Manager for our DACH Enterprise customers — a commercially driven relationship builder who wants to take full ownership of revenue growth across an existing portfolio of strategic customers.

This is a key role in one of Mentimeter’s most important markets. Your mission will be to grow and retain our existing DACH Enterprise customer base by identifying expansion opportunities, owning renewals, building senior customer relationships, and turning customer insight into measurable revenue growth.

This is not a purely reactive account management role. We are looking for someone who can create commercial momentum, manage a broad portfolio with discipline, and build trust with German-speaking Enterprise buyers who value credibility, structure, patience and a strong business case.

You will work closely with Customer Success Managers, Sales Development Representatives, Marketing, Sales Operations and Product-led growth teams. At the same time, this is a role for someone who enjoys ownership and autonomy. You should be comfortable operating in a scale-up environment where not everything is fully built yet, and where your ability to take initiative, make smart prioritisation decisions and move opportunities forward will matter.

Why this role is exciting

You will join a global SaaS company with strong product adoption, an international team and a large existing customer base to grow from.

In this role, you will get to:

• Own commercial growth across an existing Enterprise customer portfolio in the DACH market
• Combine strategic relationship-building with clear revenue ownership
• Work with customers across HR, L&D, Communications, Enablement and senior leadership
• Build trust with complex Enterprise organizations and help them expand the value they get from Mentimeter
• Shape how we scale customer expansion in one of our most important markets
• Join a global, English-first company with strong product adoption and a highly international team
• Have real autonomy while being backed by a collaborative commercial organization
• Work from Berlin in an English-first, highly international environment

What you will do

As Account Manager, DACH Enterprise, you will:

• Take full commercial ownership of our existing DACH Enterprise customer portfolio
• Drive revenue growth through expansion, upsell and cross-sell opportunities
• Build and manage a strong pipeline of customer expansion opportunities
• Own renewal processes and work proactively to protect revenue and prevent churn
• Develop long-term, strategic relationships with senior stakeholders across customer organizations
• Act as a trusted commercial adviser by understanding customer goals, business needs and value drivers
• Identify account growth potential by using customer insights, product usage data and commercial signals
• Prioritize accounts and opportunities based on revenue potential, risk and strategic value
• Lead commercial conversations, negotiations and contract discussions with customers
• Create fair, sustainable and value-driven agreements for both the customer and Mentimeter
• Collaborate closely with Customer Success Managers, Sales Development Representatives, Marketing, Sales Operations and Product-led growth teams
• Contribute to building a scalable, best-in-class approach to Enterprise customer expansion in the DACH market

What success looks like

You will thrive in this role if you are motivated by owning a number, building trusted customer relationships and turning account potential into measurable revenue growth.

Success in this role means that you:

• Consistently grow revenue across your existing customer portfolio
• Build a healthy and predictable expansion pipeline
• Forecast accurately and manage your opportunities with structure and discipline
• Develop strong relationships with senior customer stakeholders
• Understand customer needs and translate them into clear commercial opportunities
• Proactively identify churn risks and take action before they become renewal issues
• Use data and customer insight to make smart prioritization decisions
• Balance long-term relationship building with clear commercial outcomes
• Collaborate effectively across teams while still driving your own work forward

This is not a purely reactive account management role. We are looking for someone who actively creates opportunities, drives commercial momentum and takes ownership from insight to closed revenue.

You will be supported by:

• Strong lead generation from our Marketing and Product teams
• Sales Development Representatives who support lead qualification and opportunity creation
• Customer Success Managers who partner closely with you on strategic accounts
• Marketing and Sales teams who support with account analysis, campaigns and commercial tactics
• A Sales Operations function to support process, data and systems
• Professional tools and data sources, including Salesforce, Intercom, Mixpanel and Google Analytics to manage your pipeline, understand customer signals and identify expansion opportunities - making informed commercial decisions

What we are looking for

To succeed in this role, we believe you bring:

• Native or professional fluency in German business language, as your primary focus will be the DACH market
• Professional-level English, as Mentimeter is an English-first company and we sell globally
• Previous B2B SaaS sales experience, ideally at least 3+ years or equivalent depth in a complex commercial environment having worked with account management, expansion sales, customer growth or enterprise sales
• Experience owning commercial targets and driving revenue growth across an existing customer portfolio
• Strong pipeline management, forecasting and opportunity qualification skills
• The ability to identify, create and close expansion opportunities with existing customers
• Confidence in leading commercial conversations with senior stakeholders
• Strong negotiation skills and an understanding of software contract terms and conditions
• The ability to use data, customer insights and business signals to assess opportunities and make informed decisions
• A structured way of working, with the ability to manage many customers and opportunities in parallel
• Strong communication skills and the ability to clearly position Mentimeter against both direct and indirect competitors
• A proactive, high-energy working style with the ability to create momentum independently
• A genuine motivation to build long-term customer relationships while also driving clear commercial outcomes

Nice to have

It is a plus if you have:

• Previous sales or account management experience from the German or broader DACH market
• Experience selling into HR, L&D, Communications, Enablement, EdTech, HRTech or MarTech buyers
• Experience working with Enterprise customers and multi-stakeholder buying groups
• Experience managing renewals and expansion in a land-and-expand SaaS model
• A bachelor’s or master’s degree in any relevant field

Not required

• Although this role is located in our Stockholm office, you are not required to speak Swedish. Mentimeter is an English-first organization, and our daily work is carried out in English.
• You do not need people management experience. This is an individual contributor role with full commercial ownership.
• You do not need to come from our exact domain, although it's a plus. What matters most is that you can learn our buyers’ world quickly, build credibility with Enterprise stakeholders and turn customer value into commercial growth.

📍 Location (Onsite vs Hybrid)

This role is based at our Berlin office, where we work together onsite at least 3 days per week. We also offer flexibility to work from home up to two days per week.

💡Recruitment process

Our end-to-end recruitment process is designed to help us get to know your experience, skills and potential, while also giving you a clear understanding of the role, the team and Mentimeter.

The process includes:

1. Introduction interview
2. Personality and logical ability assessments
3. Business case
4. Competence interview
5. Culture interview
6. References and offer

Compensation model:

At Mentimeter, we believe in fair and transparent compensation that grows with you.

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork, and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers, contributes equally to our continued success.
To foster and emphasize this culture and way of working, we apply a non-commission-based salary model in our sales roles, which has proven to be very successful and appreciated across the team.

The salary range for this role is EUR 70 000 - 100 000 per year. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact. 

Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements.

We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission.

In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here:  https://www.mentimeter.com/benefits