Customer Success Manager - Enterprise

At Lexroom, we set the bar for legal AI—clear, fast, and built for trust.

In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe.

Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters.

We're growing fast, backed by top-tier investors and a world-class team committed to rigor, clarity, and impact.

Today, Lexroom is a trusted partner, shaping the evolution of legal AI with the same rigor and precision that define our product.

Why Lexroom?

Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.

Work with the Best: Collaborate with exceptional minds driven by competence, curiosity, and ambition.

Deliver Meaningful Results: Your contribution will empower legal professionals to make faster, clearer, and more reliable decisions worldwide.

Join us as Customer Success Manager to own Lexroom's most important Italian clients. You will carry a dedicated portfolio of enterprise and mid-market accounts, top-tier law firms, in-house legal teams, and companies, and be their strategic point of reference from launch through renewal and growth. You report into our Customer Success leadership (Stefano Tuvo, area lead) and work with first-tier client names across industries.

What You'll Do

• Own a portfolio of enterprise and top-tier clients end to end—from pre-sales alignment with the Sales team, through launch, to ongoing outcomes post go-live.

• Build and sustain trusted relationships with senior stakeholders, keeping client goals and Lexroom solutions aligned.

• Maximize revenue per client: drive renewals, upsell, and uplift, growing existing accounts rather than chasing net-new.

• Oversee onboarding and delivery for measurable business impact, staying present and on-site with your key accounts.

• Turn client feedback into action for Product, Marketing, and Operations, and run business reviews backed by dashboards and KPIs.

What You'll Bring

• 4 to 10 years in Key Account Management, Customer Success, or enterprise client-facing roles, managing deals of €50k and up.

• Commercial and negotiation experience with senior stakeholders and complex, multi-stakeholder organizations.

• SaaS or tech background. A legal or professional-services background is a plus.

• Proficiency with CRM and sales-support tools (HubSpot, Notion).

• Native Italian and fluent English. Other European languages are a plus.

What Sets Us Apart

An Exceptional Team.

At Lexroom.ai, you'll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

Growth that Matters.

We hire exceptional people to make a difference—and we give them space to lead. As we scale, your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title. If you're ready to take responsibility, you'll find real opportunities to grow and lead high-stakes projects.

Rewarding Your Contribution.

We value excellence and share success:

• Annual On-Target Compensation: €50,000/70,000 OTE

• Equity Package: Align your growth with the company's long-term success.

Benefits That Matter

• Hybrid Work: 3 days/week in our Milan office, with client visits in Milan and Northern Italy.

• Health Coverage: Comprehensive insurance to keep you secure and focused.

• Welfare Budget: €600/year plus €7/day meal vouchers, both on Satispay.

• Performance Bonuses: Rewards directly tied to measurable results.

• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

At Lexroom, ambition meets discipline and purpose.

We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.