Service Desk Team Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Desk Team Lead based in India.

We are seeking an experienced Service Desk Team Lead to oversee global IT support operations and drive high-quality service delivery across Level 1 and Level 2 support teams.
This role combines technical expertise, people leadership, and operational excellence to ensure smooth 24/7 service desk performance.
You will guide support analysts, improve processes, manage escalations, and help deliver exceptional end-user experiences.
The position requires a strong understanding of IT infrastructure, ITIL practices, automation opportunities, and service management principles.
You will collaborate with cross-functional technology teams while promoting continuous improvement and operational efficiency.
This is an opportunity to lead a dynamic support environment where your expertise directly impacts service quality and business continuity.