Senior Manager, Service Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Service Operations based in the United States.

This leadership role is focused on optimizing critical service operations that support accurate, compliant, and seamless member experiences.
The position oversees enrollment, billing, mailroom operations, and external service provider performance while driving operational excellence.
You will manage complex workflows, strengthen vendor partnerships, and ensure processes meet regulatory and business requirements.
Working cross-functionally with teams across operations, compliance, customer experience, and technology, you will help improve efficiency and service quality.
The ideal candidate is an experienced operations leader who combines strong analytical skills, relationship management, and a passion for improving healthcare experiences.
This remote opportunity offers the chance to influence scalable processes within a mission-driven healthcare organization.