Customer Retention Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Retention Specialist based in Brazil.

This role offers the opportunity to directly impact customer engagement and long-term health outcomes within a fast-growing digital healthcare environment.
As a Customer Retention Specialist, you will help customers stay connected to their wellness journey through meaningful conversations and proactive support.
You will focus on identifying retention opportunities, resolving concerns, and creating positive experiences that strengthen customer relationships.
The position combines communication skills, empathy, problem-solving, and operational excellence in a remote-first environment.
You will collaborate with internal teams, contribute customer insights, and help improve retention strategies through real feedback.
This is an ideal opportunity for someone looking to build expertise in customer success, healthcare operations, and relationship management.