Community & Customer Feedback Operations Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Community & Customer Feedback Operations Specialist based in Canada.

The Community & Customer Feedback Operations Specialist will play a key role in strengthening customer relationships and transforming user insights into meaningful product improvements. This position combines community management, customer engagement, and feedback operations to ensure customer voices are effectively captured and shared with internal teams. You will manage strategic feedback channels, support customer advisory initiatives, and help shape product decisions through actionable insights. The role offers the opportunity to collaborate with Product, User Experience, Research, and Operations teams in a dynamic technology environment. As a customer-focused professional, you will build trusted relationships while improving engagement programs and feedback processes. This is an impactful opportunity for someone passionate about customer experience, SaaS products, and data-informed decision-making.