Analyst, Real Time Adherence

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analyst, Real Time Adherence based in India.

This role offers the opportunity to support workforce optimization by monitoring real-time operations and helping teams deliver exceptional customer experiences.
The ideal candidate will analyze contact center performance, identify operational gaps, and provide timely insights to support business decisions.
You will work closely with operations and workforce management teams to maintain schedule adherence and optimize staffing efficiency.
The position combines real-time analysis, reporting, problem-solving, and cross-functional collaboration in a fast-paced environment.
You will contribute to improving service levels by monitoring call activity, identifying trends, and supporting effective resource allocation.
Working with multiple systems and stakeholders, you will play a key role in ensuring operational continuity and performance excellence.