Associate Chief of Staff

About HIVED 📦

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Our Values

• 😊 We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice" - it requires us to be fair, consistent, honest, thoughtful and compassionate.

• 🤝 We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.

• 💡 We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started. We never fight the urge to be inquisitive, to understand the world around us and to explore where others might not.

• 🌍 We Are Resourceful - Our planet's resources are scarce and our future depends on our ability to use them wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.

Role Overview 📝

This is a force multiplier role. You will sit within the CEO Office, reporting into and working closely with the Chief of Staff. Where the Chief of Staff asks “are we focused on the right things?”, you are asking “how do we ensure this gets done?”

In practice this means owning the operational lift, running cross-functional projects, refining and maintaining our company operating rhythm, preparing materials that keep teams aligned, and clearing the path when things stall. Alongside this, you’ll work closely with the CEO and Chief of Staff to drive cultural initiatives forward, champion our employee value proposition and help HIVED continue to be a place people are proud to work.

This role is a genuine door opener into the heart of a fast growing startup - with broad exposure, real ownership from the outset and a clear path to more senior roles at HIVED. If you are curious, driven and keen to grow, we want to hear from you.

What you’ll be doing 🚀

Company Operating Rhythm

• Work with CoS to continuously improve the cadence that keeps HIVED aligned - from All Hands and leadership meetings, to Monthly Business Reviews and quarterly planning cycles.

• Draft company wide communications and strategic materials - from change management announcements to strategy-on-a-page summaries, you’ll help ensure comms are written for clarity and always tailored to their audience.

• Support in managing the external board meeting cadence, coordinating materials across the business and ensuring the narrative is coherent, accurate and delivered on time.

• Help design and manage executive offsite agendas, balancing strategic focus with the relationship-building that matters in a fast-growing startup.

• Contribute to quarterly goal setting - coordinating the OKR process at the company level, ensuring team objectives cascade meaningfully from company priorities, and ensuring that tracking is measurable and actionable.

Cross-Functional Support & Execution

• Act as a first point of contact when exploring new opportunities or challenges. providing structured analysis, insight and information from which to execute.

• Help connect the dots between teams and workstreams, surfacing risks and dependencies before they become blockers.

• Coordinate cross-functional projects, clarifying roadmaps and milestones, running meetings and tracking actions to keep momentum and ensure nothing falls through the cracks.

People & Culture

• Support on organisational design work e.g project managing executive hiring processes, working with internal stakeholders on job specs, interview design, candidate experience and onboarding.

• Work with the People and Finance teams to improve key people processes, whether performance management frameworks or equity philosophy, in order to support a high performance culture.

• Work with the CEO Office to plan and execute company-wide events such as HIVED Day, designing experiences that build connection, communicate direction and leave people energised.

• Develop and run initiatives that strengthen our employee value proposition, whether that be speaker programmes, lunch and learns or team gatherings, working closely with the CEO to deliver on her vision.

What we’re looking for 🔎

• 1-5 years experience in a generalist, operations or founders associate role - ideally in a high growth startup. You understand what it means to operate in a fast moving environment.

• Energised by ambiguity rather than intimidated by it - you do not need a detailed brief to get started and are comfortable figuring things out as you go.

• Exceptional written and verbal communication - you are able to write clearly and concisely, adapting the tone and format to different audiences. You understand that a well crafted document or well run meeting can move things forward fast.

• Ruthlessly organised & reliable - you can manage multiple workstreams without things slipping, know what to prioritise versus what can wait, and are someone people trust to follow through.

• High EQ - you are able to build trust quickly across diverse stakeholders, can read a room, understand different perspectives and know when to push and when to listen.

• Attention to detail - you care about the quality of your work and hold yourself and others to a high standard.

• Low ego - you are comfortable operating behind the scenes. You find satisfaction in the work itself and in seeing things land well, regardless of who gets the credit.

• A team player - you are naturally collaborative and gravitate towards working with others, building relationships quickly and bringing people with you, rather than working around them.

• Adaptable - you are comfortable with change, energised by pace and genuinely curious about how things work and how they could be better.

• AI proficiency - familiarity with AI and low code tools is a must. You approach problems with an automation mindset, reaching for tools like Make, Airtable or AI to work more efficiently, rather than defaulting to manual processes.

How we reward our team 🎁

• Dynamic hybrid working environment with a diverse and driven team

• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role

• 25 days of holiday allowance plus public holidays

• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off

• Subsidised Private Medical Insurance including dental, vision & mental health therapy

• Bi-annual performance reviews and tailored development plans

• Competitive salary + EMI options scheme

• Annual compensation review

• Team lunch provided once a week

• Quarterly team socials and annual sports day (HIVED Olympics)

• Enhanced maternity/paternity/adoption policy as day 1 right

• Community volunteer days

• Cycle to work scheme

• Dog friendly office and depots

• MacBook Air or Windows Laptop (depending on your preference)

🔍 Want to learn more?

• 🎥 Meet the team in 60 seconds: Behind the scenes with HIVED

• HIVED is B Corporation certified

• HIVED is #7 on The Sunday Times Tech 100

• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network

• Check the Impact Reports for 2024 and 2025

• Keep up with HIVED ✨ here ✨