Business Systems Analyst

About the Opportunity

We are seeking a Business Systems Analyst to join our Finance Systems team, to support and improve our core finance applications, with a primary focus on NetSuite and Zip. In this role, you’ll split your time between day-to-day operational support and larger cross-functional projects that enhance our Procure-to-Pay, Order-to-Cash, and Record-to-Report processes. You’ll work closely with Strategic Finance, Revenue Operations,, Accounting, Procurement, Supply Chain, Data Science, and IT to translate business needs into scalable, well-controlled systems and workflows.

This is a critical role that will directly shape how Hinge Health’s finance organization operates as we scale our hypergrowth public company. You will work at the intersection of finance domain expertise and technical implementation, partnering with the operational teams, engineering teams, and finance stakeholders to build a world-class financial systems foundation.

What You’ll Accomplish

In your first 3 months

• Build a deep understanding of Hinge Health’s Procure‑to‑Pay, Order‑to‑Cash, and Record‑to‑Report processes and how they map into NetSuite and Zip.

• Take ownership of day‑to‑day support for NetSuite and Zip, including triaging user issues, executing configuration updates, and managing permissions.

• Document current finance systems processes, configurations, and key integrations to establish a clear baseline for future improvements.

In your first 6 months

• Partner with Accounting, Procurement, Supply Chain, and Revenue Operations to streamline Zip intake, approval, and payment workflows (e.g., vendor onboarding, purchase requests, contract approvals, vendor payments) while maintaining alignment with finance policies and controls.

• Enhance NetSuite configuration across core finance modules (e.g., vendors, items, PO and invoice flows, journal entries, basic workflows/scripts) to reduce manual work and improve data quality.

• Collaborate with stakeholders to define and deliver reporting and dashboards that increase visibility into spend, purchasing cycle times, accruals, and other key finance metrics.

• Contribute to systems projects across the full lifecycle: discovery, requirements, design, testing, deployment, change management, and post‑launch support.

In your first year

• Serve as a go‑to partner for Finance and cross‑functional teams on how to translate business needs into scalable systems designs and well‑controlled workflows.

• Lead initiatives to tighten SOX‑aligned controls, close process gaps, and improve audit readiness across finance systems.

• Help shape the roadmap for integrations between NetSuite, Zip, and adjacent systems (e.g., HRIS, T&E, contract management, data warehouse/BI), working closely with IT/Engineering.

• Champion best practices, training, and documentation so finance stakeholders can adopt new capabilities confidently and maintain high‑quality transactional data at scale.

Who You Are

• You are a systems‑minded finance partner who enjoys diving into both the business process and the underlying configuration details to find pragmatic, scalable solutions.

• You are a learn‑it‑all: you actively seek feedback, ask great questions, and iterate quickly when priorities shift in a high‑growth environment.

• You communicate clearly and concisely with both technical and non‑technical partners, building trust with stakeholders across Finance, Procurement, Legal, IT, and vendor teams.

• You are analytical and detail‑oriented, comfortable digging into transactional data to troubleshoot issues, validate changes, and ensure data integrity.

• You thrive in ambiguity, can balance operational support with project work, and take ownership to move workstreams forward without needing perfect information.

Basic Qualifications

• Experience as a Business Analyst or Business Systems Analyst in a consulting, healthcare, or SaaS environment.

• Strong experience with NetSuite (finance modules) including Chart of Accounts structure, saved searches, SuiteQL, SuiteCloud Development Framework reports, and workflows.

• Strong experience working with Zip (similar intake to procure / procurement modules)(or similar intake-to-procure / procurement request tools) , including queues, subqueues, workflows, rules, objects. to design and maintain approval workflows.

• Requirements-gathering skills: ability to translate stakeholder needs into clear user stories, process maps, and technical/functional specifications.

• Are comfortable working in fast-paced, high-growth environments with evolving requirements and tight timelines acrosstimelinesComfort working across both operational support and project work (roughly 50/50 split).

• Strong analytical and problem-solving skills; comfortable digging into transactional data to troubleshoot issues and validate changes.

• Clear, concise communication skills; able to partner effectively with Finance, Procurement, Legal, IT, Data Science,, and external vendors.

• Detail-oriented and organized in documenting all processes created and implemented.

• Possess strong understanding of financial accounting processes including General Ledger, multi-entity consolidation, intercompany accounting, and management reporting

Preferred Qualifications

• Technical proficiency with SQL, Python, or scripting languages for data analysis and integration support, NetSuite developer experience (integrations, restlets, suitescript)

• Prior experience implementing or scaling Zip or similar AP system at a growing company.

• Knowledge & Exposure of SOX compliance requirements, internal controls for finance systems, and/or ITGC public-company finance processes.

• Experience with other finance-adjacent systems (e.g., Avalara, Workday, bank integrations, 3PL carriers, contract lifecycle management tools, data warehouses/BI tools).

• Experience with AI solutions and automations.

• Background in Accounting, Finance, Information Systems, or a related field, with understanding of GAAP/IFRS reporting requirements.

Hinge Health Hybrid Model

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office is a dog-friendly workplace.

About Hinge Health

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.

As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com

What You'll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to [email protected].