IT Support Technician

About Us

Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces.

Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected.

About the role

Our Swiss site in Crissier is growing fast and needs reliable IT support on the ground.

We are hiring an IT Support Technician to be the local face of IT in Switzerland: supporting Crissier employees day to day, and progressively becoming the main IT point of contact for the region Middle East and Africa. You will be the only IT person on site, backed by clear procedures and a central IT team in Paris — a great setup for someone who enjoys helping everybody and is comfortable working with a remote manager.

You do not need years of experience or a specific degree. We are looking for someone tech native and service-minded, motivated to learn and progress. Within one month, you will be autonomous on our standard operating procedures and handling all local IT tasks in Switzerland. Within three months, you will be the main point of contact for Middle East and Morocco support. Upon opportunities you may then contribute to IT group project.

Responsibilities

• Provide day-to-day IT support to all Crissier employees: workstations, mobile devices, peripherals, printing, meeting rooms, and access issues

• Handle IT onboarding and offboarding: account and hardware preparation, delivery, and recovery, following documented procedures

• Prepare and maintain the local IT fleet: unpacking, imaging, configuring laptops and mobile phones, and keeping the inventory accurate

• Provide remote IT support to our Middle East and Morocco teams, and travel occasionally to these sites

• Apply and help improve the standard operating procedures documented by the central IT team

• Escalate complex incidents to the central IT team in Paris and follow them through to resolution

• Contribute to central IT projects and changes as your skills grow

Candidate Requirements

• Sense of Service: you genuinely enjoy helping people — whether you showed it through end-user support, volunteering, hospitality, or any other customer-facing experience. Users should be glad the IT person is around.

• Tech Native: basic IT skills are enough to start; what matters is real curiosity for technology — personal projects, a home lab, or self-taught skills are genuinely valued. Advanced IT skills are a plus.

• Thorough & Autonomous: you follow procedures carefully, keep inventories and tickets clean, and are comfortable being the only IT person on site with a remote manager.

• Motivated to Grow: this role starts with essential, well-defined tasks — we are looking for someone happy to master them first, with a clear path to develop new skills and contribute to central IT projects.

• Languages & Mobility: English at B2 level is required; French is a strong asset for our Swiss and Morocco user base. Willingness to travel occasionally (Morocco, Middle East).

No specific degree is required — motivation and attitude matter more than credentials.

We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.