Sr. Customer Experience Representative

Grapevine is a cutting-edge procurement software that creates time for doctors while cutting costs for patients. It’s not just a solution for healthcare businesses - it’s a solution for everyone. Because, at some point in our lives, we all become patients.

Our mission is to empower doctors and nurses to deliver unparalleled patient care - to see more patients, and to do more for each patient they see.

Grapevine’s procurement software enables medical practices to save up to millions of dollars and hundreds of hours annually on ordering medical and surgical supplies. Our customers include private practices and publicly traded companies, scaling to meet the needs of healthcare providers nationwide.

We are hiring a Sr. Customer Experience Representative to join our growing team. In this role, you will be responsible for supporting mid-sized and large healthcare practices who use our software to intelligently order supplies, delivering a support experience that exceeds users expectations. This role is based in NYC and reports to the Co-Founder and Head of Sales, Will Pundyk.

What you'll do

• Become an expert in Grapevine’s procurement software, both as a customer and operating backend tooling;

• Quickly identify and resolve complex customer issues;

• Collaborate with internal teams to ensure successful client onboarding and satisfaction; and

• Collaborate internally with product management, sales, operations, and design teams to influence the product roadmap.

• Manage sales orders, including monitoring, data analysis, and wholesale relationships to ensure timely shipments, optimal inventory, and customer satisfaction

Who you are

• 1+ years of customer support experience for SaaS products;

• Intrinsically-motivated with instincts to find solutions when faced with new problems;

• Excellent communication skills, both written and verbal; and

• Experience in healthcare or medical supply industry is preferred.

What We Offer

• Fully covered healthcare premiums on United Bronze plan

• 10 days PTO

• 10 “Work from Anywhere” remote days

• 5 days onsite in our Fully renovated office in Tribeca

• Regular team dinners and office game nights

• Supportive and collaborative work environment

• Impact with a growing startup!

• Base + Commission + Equity ($90k-$100k)