Certification Specialist I

Reports To: Director of Certifications

Location: India (Remote)

Who you are: 

As a HighLevel Certification Specialist, you thrive on utilizing HighLevel on a daily basis to CAPTURE new leads, NURTURE both new and existing clients, and CLOSE sales effectively. Your comfort with the platform extends to basic integrations and calendar functions, enabling seamless management of client interactions. Previous roles as appointment setters or virtual assistants for other HighLevel agencies may have equipped you with the necessary skills and familiarity.

Your passion for teaching and learning is evident, as you recognize the value of continued education in mastering the intricacies of HighLevel. You understand that the proper setup of accounts, both as the Owner and the End User, is crucial for maximizing the platform's capabilities and ensuring successful outcomes for clients. Your commitment to excellence and attention to detail are reflected in your approach to every task, ensuring optimal performance and client satisfaction

What You’ll Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong collaboration, time-management, and prioritization skills are critical to the success of this role.
• Demonstrated ability to solve problems and manage conflict.
• Must be a go-getter, not afraid to ask questions, and take accountability.
• Strong organizational skills and ability to manage multiple priorities at once.
• Desire and ability to work in a fast-paced start-up environment where your contributions matter, leading to significant personal career growth.
• Committed to delivering high-quality content and have high attention to detail.
• Ability to work efficiently without compromising quality or accuracy.
• Self-motivated and able to work independently while collaborating effectively within a remote team environment.
• Excellent written and verbal communication skills, with an ability to explain complex concepts in a simple and concise manner.

What You’ll Do:

• Conduct live proctored exams for candidates seeking certification in digital marketing disciplines, including but not limited to domain setup, lead capturing, funnel building, form setup, and calendar management. 
• Ensure the integrity and security of the certification process by enforcing all exam procedures and protocols.
• Monitor candidates during exams to prevent cheating or unauthorized behavior.
• Provide technical support to candidates as needed to facilitate a smooth exam experience.
• Maintain accurate records of exam results and candidate information.
• Collaborate with the team to continuously improve exam processes and procedures.
• Assist in the development and review of exam content and materials as needed.
• Stay informed about industry trends and best practices related to digital marketing certification.
• Stay current with internal updates to keep content relevant and effective.
• Identify when content needs to be updated and take appropriate action to ensure its accuracy and alignment with industry standards.
• Collecting users' feedback and improvement proposals.
• Other duties may be assigned and/or modified as business needs change.

Experience/Education/Certifications Required:

• High School Diploma or equivalent required, applicable degree is a plus, but not necessary
• Minimum 1 year experience working in HighLevel
• 2+ years of Customer Relations or Customer Service experience