Account Manager, AI

What you’ll do

We just closed a large contract with one of the world's leading AI companies to develop a large-scale data center and we need someone exceptional to own it. As Account Manager, you'll be the primary point of contact for this relationship from groundbreaking through go-live through development phase where the stakes are high and every detail matters. Your job is to make sure our customer feels the full weight of Giga behind them — while you quietly orchestrate everything internally to make it happen. When development wraps, you'll be the one who's already 3 moves ahead on how we expand the relationship and turn this into something bigger and supporting additional AI Data Center colocation customers.

Where you’ll work

We are an in-office culture — velocity matters when you're building physical infrastructure, and the best decisions happen in the room. This role is ideally based in our San Francisco offices, with full-time onsite expectations outside of bi-weekly WFH Fridays.

That said, we will make exceptions for truly exceptional talent if you live outside one of our hubs. If you're the right person for this role, we'll have a conversation about what works.

Responsibilities

• Serve as the primary point of contact for our AI enterprise customer throughout the data center development phase, owning the relationship end-to-end.
• Build and maintain deep, trust-based relationships with senior stakeholders on the customer side, ensuring they feel informed, supported, and confident in Giga at every stage.
• Coordinate cross-functionally with internal account executives, project managers, and engineering teams to ensure customer commitments are met on time and to spec.
• Proactively surface and resolve issues before they become escalations — acting as the connective tissue between the customer and the internal teams executing the work.
• Lead regular cadence calls and executive business reviews, translating complex project updates into clear, confident communication for the customer.
• Develop and execute a growth strategy for the account post-development, identifying expansion opportunities and positioning Giga for follow-on business.
• Track account health, customer satisfaction, and key milestones — reporting internally on risks, wins, and strategic opportunities.

Requirements

• 5+ years of experience managing large enterprise accounts, ideally in infrastructure, energy, construction, or a similarly complex, capital-intensive industry.
• Proven track record of owning high-value customer relationships from contract close through delivery and renewal.
• Strong cross-functional coordination skills — comfortable working alongside engineering, project management, legal, and finance teams simultaneously.
• Excellent communication and executive presence; able to represent Giga confidently in front of C-suite and senior customer stakeholders.
• Experience managing accounts with long development or delivery cycles with multiple concurrent workstreams.
• Ability to identify commercial growth opportunities within an existing account and build internal alignment to pursue them.

Bonus points 

• Background in data center development, energy infrastructure, or AI/cloud hardware.
• Experience at a high-growth startup where you've had to build account management processes from the ground up.
• Existing relationships within the AI or hyperscaler ecosystem.
• Familiarity with large-scale construction or development project timelines and terminology.

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits
• Monthly team onsites where all offices come in–person to collaborate