Solutions Consultant

About Firsthand

Firsthand has built the first AI-powered Brand Agent platform, transforming the way marketers and publishers engage consumers through their own AI agents, anywhere online.

While most AI applications in marketing and advertising focus on back-office automation, the Firsthand Brand Agent Platform™ powers front-line consumer engagement. Operating across both owned properties and paid media, Firsthand's Brand Agents make a company’s expertise accessible in real time, adapting to consumers’ interests and guiding them towards the information they need to take action. Central to the platform is Lakebed™, the company’s AI-first data and knowledge rights management system that ensures brands retain full ownership and control of their expertise.

Firsthand is led by Jon Heller, Michael Rubenstein, and Wei Wei, whose previous ventures helped build the foundations of modern digital advertising. Backed by Radical Ventures, FirstMark Capital, Aperiam Ventures, and Crossbeam Venture Partners, Firsthand is shaping the future of AI-driven consumer engagement.

Firsthand is headquartered in NYC, with team members working together in-office three days a week.

About the Role

We are seeking Solutions Consultants to join our fast-growing team. As part of our team, you’ll be at the forefront of transforming how our clients engage their users through AI. You’ll partner closely with enterprise clients—advertisers and publishers—to design, implement, and optimize intelligent AI agent experiences. This is a cross-functional role that blends business acumen, technical fluency, top notch client service, and creativity. You'll help bridge client goals with Firsthand's evolving AI platform and play a key role in scaling new use cases, surfacing insights, and defining best practices.

What You'll Do

Client Integration & Enablement

• Guide new clients through onboarding, including solution design and tech implementation.

• Collaborate with clients to understand goals and align our solutions to their business needs.

• Manage the end-to-end build of Firsthand agents—from content ingestion to front-end deployment into live Brand Agent campaigns.

AI Experimentation & Strategic Consulting

• Design and run AI experiments that demonstrate agent effectiveness and drive client value.

• Analyze engagement data and user interactions to generate actionable insights.

• Provide strategic recommendations to optimize agent design, content inputs, and user flows.

• Analyze performance of campaigns and generate compelling data analyses and case studies

• Work with Solutions leadership to extend our Agent Platform into new digital surfaces and new deployment patterns

Internal Collaboration & Product Feedback

• Collaborate with Engineering and Product to troubleshoot issues and test improvements.

• Act as a voice of the customer to influence our product roadmap on behalf of clients.

• Create and maintain documentation, playbooks, and enablement materials to support team growth.

PreSales & Sales Support

• Partner with the commercial teams to craft compelling demos and technical narratives.

• Represent Firsthand in technical conversations during the sales cycle.

Who You Are

• You’ve worked for 5+ years in ad tech, martech, or a SaaS startup and love the pace and ambiguity of a growing company.

• You’re excited about AI and its applications in marketing, media, and user experience.

• You can toggle between technical details and strategic narratives with ease.

• You enjoy working with both internal teams and external clients, and can build trust quickly.

• You’re comfortable making slide decks, manipulating spreadsheets, working with data dashboards, and gleaning insights from complex datasets

• Bonus points for experience with SQL and troubleshooting network traffic

Why Join Us

• You’ll join a small, agile team working on some of the most exciting use cases in AI and marketing.

• You’ll help shape how leading brands and publishers deploy next-gen AI experiences.

• You’ll work with a product team that values experimentation, customer feedback, and fast iteration.

• A rare opportunity to help introduce and guide deep and fundamental change to a fast-moving and innovative industry.

• You’ll play an integral role in shaping our company and culture.

• You’ll join an open, inclusive and professional culture and work environment.

How to Apply

If you are ready to embark on an exhilarating journey at the forefront of AI, seize this incredible opportunity and apply here. We eagerly anticipate hearing from you!

Note: Compensation and equity will be market-competitive for well-capitalized, early stage startups and will be discussed during the interview process.