Customer Success Partner (US, Remote)

What is this opportunity?

We are seeking a Customer Success Partner to lead relationships and drive outcomes across Eleos’s largest enterprise customers. This role is responsible for ensuring customers achieve measurable value, strong adoption, and long-term partnership results.

Reporting to the Manager, Customer Success, you will serve as a strategic advisor who helps customers realize the full impact of Eleos. You will guide value delivery, surface insights, coordinate cross-functional work, and align customer goals to product capabilities.

Who are you?

You are a strategic, customer-focused professional who takes ownership of driving value and measurable outcomes. You build trust with stakeholders at all levels and are comfortable managing complex customer environments.

You enjoy interpreting data, facilitating executive conversations, and influencing both customer strategy and internal priorities. You see yourself as a partner in your customers’ success and take pride in delivering a thoughtful, proactive experience.

How will you contribute?

• Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner
• Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria
• Lead quarterly business reviews focused on outcomes, adoption insights, and value realization
• Partner with Account Management to support renewals and expansions, targeting strong retention and growth
• Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities
• Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
• Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy
• Develop and share success stories that demonstrate clinical, operational, and organizational impact
• Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making
  
  

What qualifications and skills will help you to be successful?

• 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology
• Proven success managing 10+  strategic or enterprise accounts at a time
• Strong ability to communicate customer value using data and outcomes
• Strong experience in increasing product utilization across accounts
• Skilled in executive engagement, success planning, and facilitating high-impact business reviews
• Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero
• Strong analytical, organizational, and communication skills
• Collaborative and comfortable working across multidisciplinary teams
• Bachelor’s degree required; certification in Customer Success or advanced business training preferred
• Ability to travel 30% for customer visits

This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health.
This role offers:

• A team of amazing people with a shared vision and the infinite drive to make it happen
• The base pay range for this position is $120,000-140,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
• Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy
• Fully remote work environment

Benefits

For employees

• Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance
• Significant equity and 401(k) plans matched to 4%
• Company sponsored retirement plan
• Global business travel insurance for you and any dependents traveling with you
• Domestic conference budget and annual learning & development stipend
• Remote work stipend

Life & family

• Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments
• Fertility treatment and family planning coverage

Culture & development

• Annual learning & development stipend
• Employee resource groups and team-driven celebrations and events