Strategy & Operations Manager

About The Role

Building the world’s largest digital healthcare company means lots of exciting challenges. We will be:

• Scaling & improving our existing Weight offering
• Launching new exciting product lines and treatments
• Creating a world class mobile experience

The Strategy & Operations Manager will work on the most pressing projects in the business, acting as a ‘swiss army knife’ and reporting to the Head of Strategic Initiatives. You will work closely with leaders in our business such as our VP of Operations and Chief Commercial Officer and complete strategic analysis, collaborate with clinical, operations, product and growth to execute on key initiatives, and be a thought partner to the leaders you work with.

No day will be the same; and your career path is yours to forge - for example, you could transition to leading a product line or function over time. If you’re hungry to make an impact, and excited to one day be a leader in a world-class business - this role is for you.

What You'll Do

You will lead two or more projects at a time. Examples include:

Driving ‘special projects’ in an existing product line

• Scoping and delivering cross-functional initiatives (e.g., improving efficiency in a patient service team; a new retention initiative)
• Identifying and negotiating with a new brand partner (e.g., gym partnership)
• Leading commercial analysis and design of new offers within a product line (e.g., discounts, bundling, tiering)
• Work closely with our technology teams to define new features to resolve problems or deliver more value to our patients

Drive stakeholders forward

• Contribute to the strategic planning process each Cycle to determine where the business can deliver the most patient & commercial value
• Project manage major projects, ensuring stakeholders understand key requirements, deliver on time, and to a high bar

Acting as a leader’s strategic partner

• Supporting a leader set-up a new reporting or operating model for key initiatives
• Working with analytics to deliver performance insights and make recommendations on changes

About You

Experience & Background

• 3-4+ years in high-velocity, high-ownership environments - preferably including 2+ years in consulting/banking and 1-2 years in an strategy or operations role at a start-up
• Exceptional problem solver with structured thinking - can break down ambiguous challenges, generate hypotheses, and test them systematically
• Hands-on - not afraid of ‘rolling up the sleeves’ and getting the nitty gritty done to move projects forward
• Strong communication and execution focus - able to present complex ideas clearly and drive projects forward with incomplete information
• Product sensibility - understanding of how to design things people want, whether through formal product experience or adjacent roles
• High agency and comfortable with ambiguity - takes ownership, finds solutions, and thrives when priorities shift and new challenges emerge

Bonus Points

• Healthcare or regulated industry experience
• Experience building propositions or products that drive behaviour change
• Previous startup or scale-up experience

Why This Role Is Exciting

• Build from zero. You’ll shape a new brand and product from the ground up—and see your work in the hands of thousands of patients.
• Join the founding team. Play a pivotal role in something with real-world impact, at the intersection of health, tech, and behaviour change.
• Accelerate your growth. This is a chance to learn quickly, stretch your skills, and take on real ownership in a supportive, fast-moving environment.
• Drive real outcomes - see your strategic work translate into better patient experiences and business results

So, Why Join Eucalyptus?

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• We also offer a range of benefits including
  • Your own stake in the business with our employee options program
  • A monthly wellness allowance, for you to spend on whatever wellness means to you
  • A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
  • 25 days holiday + bank holidays with an enhanced parental leave policy
  • A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
  • Your own MacBook and more!
• Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @eucalyptus.health