Senior Product Manager - Product & Experience

Senior Product Manager

Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent

Shape meaningful products that improve customer outcomes across financial services and energy.

The Role

As a Senior Product Manager within Capco’s Product & Experience practice, you will lead product strategy in complex, regulated financial services environments. Working closely with clients and Capco teams, you will create products and experiences that are valuable, usable, and commercially sustainable. You'll also help clients identify where AI-enabled products and ways of working can create measurable business and customer value.

What You’ll Do

• Lead financial services client engagements, partnering with senior stakeholders and cross-functional Capco teams locally and globally.
• Define and deliver product strategies, identifying opportunities to incorporate AI where it enhances customer outcomes and business value.
• Own products end to end across the full lifecycle- from discovery through delivery and iteration-across lending, payments, savings, wealth management, advisory, onboarding, servicing, and customer communications.
• Identify and prioritise product opportunities, including AI-enabled capabilities where appropriate, delivering measurable commercial and customer impact.
• Partner with engineering, data, architecture, risk, and compliance teams to deliver scalable, production-ready products that meet regulatory, control, and assurance standards.

What We’re Looking For

• Proven experience delivering digital products or product portfolios across B2B, B2C, or B2B2C contexts within financial services.
• Strong domain knowledge across lending, payments, savings, insurance, pensions, advisory, wealth management, and investments.
• Experience delivering digital products that incorporate AI-enabled capabilities or data-driven features.
• Experience using AI tools to support product activities such as discovery, research, prioritisation, or stakeholder communication.
• Strong leadership skills, with the ability to work effectively with multidisciplinary teams and senior client stakeholders.

Bonus Points For

• Consulting experience within highly regulated industries.
• Experience contributing to proposition development, accelerators, or practice growth.
• Understanding of regulatory, risk, and governance considerations relevant to AI-enabled product delivery.
• Experience working with senior business stakeholders on large-scale transformation initiatives.
• Knowledge of Agile delivery methodologies and modern product management practices.

Why Join Capco

• Deliver high-impact product and experience solutions for leading financial services and energy organisations.
• Work in a collaborative, flat, and entrepreneurial consulting culture.
• Access continuous learning, training, and industry certifications.
• Be part of a practice shaping the future of digital products and services.
• Grow your career in a global consultancy that values inclusion and individuality.

Benefits

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
• Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
• Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
• Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
• Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick - workshops, certifications, e-learning - your growth, your way. Business Coach assigned from Day One to help accelerate your development.
• Healthcare Access: Convenient online GP services.
• Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.

Inclusion at Capco

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know and we’ll be happy to help. We value each person’s unique perspective and contribution.

At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration and shapes how we work with clients and each other every day.

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