Change & Implementation Lead | Banking Transformation

Location: London (Hybrid) | Practice Area: Business Consulting | Type: Fixed Term Contract – 6 Months

Lead the successful implementation of a new Target Operating Model for a major banking transformation.

The Role

We're looking for an experienced Change & Implementation Lead to drive the implementation of a new Target Operating Model as part of a strategic banking transformation programme.

Working closely with programme leadership and cross-functional teams, you'll be responsible for ensuring the programme successfully transitions from design into operational delivery. You'll lead implementation planning, business readiness, deployment, go-live activities and hypercare, helping embed sustainable change across the organisation.

What You'll Do

• Lead implementation activities for a large-scale Target Operating Model transformation within a complex banking environment.

• Develop and manage implementation plans, coordinating business readiness, deployment, go-live and hypercare activities.

• Partner with programme teams and business stakeholders to ensure a smooth transition from design into operational delivery.

• Identify, manage and mitigate implementation risks, issues and dependencies throughout the delivery lifecycle.

• Drive adoption of new processes and ways of working, ensuring successful handover into business-as-usual operations.

What We're Looking For

• Proven experience leading implementation activities across large-scale banking transformation programmes.

• Demonstrable track record delivering business change from planning through to successful operational implementation.

• Strong stakeholder management and communication skills, with the ability to build alignment across business and technology teams.

• Experience coordinating complex delivery programmes, managing risks and ensuring business readiness.

• Excellent organisational, planning and problem-solving skills within regulated financial services environments.

Bonus Points For

• Experience implementing Target Operating Models within financial services.

• Knowledge of Third Party Risk Management, Procurement or regulatory transformation programmes.

• Consulting experience delivering enterprise-wide change within banking.

• Familiarity with structured implementation or change management methodologies.

• Experience supporting post-implementation optimisation and continuous improvement initiatives.

Why Join Capco

• Deliver high-impact transformation programmes for Tier 1 financial institutions.

• Work in a collaborative, flat and entrepreneurial consulting culture.

• Access continuous learning, professional training and industry certifications.

• Help clients deliver complex business and regulatory transformation successfully.

• Shape the future of financial services through meaningful change.

Benefits

• Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.

• Mental Health: Easy access to CareFirst, Unmind, Aviva consultations and in-house first aiders.

• Family-Friendly: Maternity, adoption and shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.

• Holiday Flexibility: Five weeks of annual leave with the option to buy or sell holiday days based on your needs.

• Continuous Learning & Extras: Minimum 40 hours of training annually, Business Coach from Day One, online GP services, Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work and dental insurance.

Inclusion at Capco

We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know—we'll be happy to help. We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration—a mindset that shapes how we work with clients and each other every day.

 

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