Product Manager, Conversation Intelligence

CallRail · Atlanta, GA (Hybrid)

The Position

We are seeking a highly motivated and data-driven Product Manager to lead the strategy and execution for our Conversation Intelligence product suite. This role involves defining roadmap for a product that leverages AI and machine learning to provide deep, actionable insights from customer conversations, including AI-generated call transcripts, summaries, and sentiment analysis. The goal is to empower small businesses and agencies to better understand their customers, identify pain points, recognize opportunities, and drive business growth.

The ideal candidate will have experience driving the end-to-end development and launch of sophisticated data and AI-powered analytics products. They will possess exceptional analytical skills and a track record of using data to inform product decisions and demonstrate clear ROI.They must be passionate about building relationships with customers, solving customer problems, and incorporating customer feedback loops into the development lifecycle. They’ll have strong communication skills and experience collaborating across departments and management to deliver delightful customer experiences.

What You'll Do

Regularly talk to customers, define and analyze data, and be diligent in discovering relevant evolutions in technology and the marketplace
Clearly define and articulate customer problems, gaps, and opportunities that will deliver the most value to the customers and the viability for the business
Stay on top of AI/ML market trends and competitive landscape
Be a great partner to engineers and designers in discovering the best solutions to those problems
Own your roadmap and its execution, including responsibilities like defining features, writing acceptance criteria and user stories, refining wireframes and prototypes, test plans, and release checklists.
Communicate functionality and release plans internally to the stakeholders across the company
Prioritize product development work for your team and manage the backlog of features based on company priorities
Define and track measures of success for your domain and report regularly on findings, learnings, and next steps
Manage the daily workflow with a sprint team of engineers, QA, and designers. Do whatever your team needs to help them keep moving.
Maintain constant communication with the product, engineering, CX, sales, and marketing teams. This position will function as the hub for their team's communication across the entire company.
Ensure we ship incredible features and improvements that meet the timing needs of the market.

What You'll Need

3+ years of experience as a Product Manager, with a strong track record of launching successful data, analytics, or AI/ML-driven products. (Direct experience in Conversation Intelligence, Speech Analytics, or Business Intelligence is highly desirable).
Deep understanding of the principles of Natural Language Processing (NLP), machine learning model interpretation, and data visualization best practices.
Exceptional analytical skills, with the ability to interpret complex data and translate findings into clear product requirements.
Demonstrated ability to drive product strategy from concept through execution in an agile environment.
Exceptional communication, presentation, and storytelling skills, capable of articulating complex product concepts to diverse audiences (technical teams, executives, customers).
Proficiency with product management tools (e.g., Atlassian/Jira) and analytics platforms (e.g., Looker, Pendo, Tableau, FullStory).
Proficiency with prototyping (e.g. FigmaMake, Lovable) and AI prompting tools
Experience with B2B SaaS models and understanding how rich customer insights drive business value (e.g., improving sales coaching, optimizing marketing campaigns, reducing churn).
A Bachelor's degree in Computer Science, Data Science, Engineering, Business, or a related field.

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks

Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
$2,000 annual educational allowance
Catered lunch every Tuesday * an in-office perk
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Hybrid work options with $500 office stipend to set up your home office
Designated bike storage

This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.

Learn more: https://www.callrail.com/about/

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.

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