APAC Physical Security Systems Administrator
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We are seeking an experienced APAC Physical Security Systems Administrator to support a large-scale enterprise physical security environment for a leading Global Technology & Entertainment Company. This role is responsible for the administration, configuration, maintenance, and optimization of enterprise security systems, requiring advanced Genetec Security Center expertise with a focus on Synergis access control and video surveillance systems. The ideal candidate is a highly technical systems administrator with experience supporting global security operations, ensuring system reliability, troubleshooting complex issues, and partnering with cross-functional teams to deliver secure, scalable solutions.
The APAC Physical Security Systems Administrator role is a hybrid position based in Singapore, requiring employees to work from the Singapore office two days per week, with the flexibility to work remotely for the remainder of the week. This is a full-time position offering competitive benefits.
Essential Job Functions
- Administer, configure, and maintain enterprise physical security systems, with a strong focus on Genetec Security Center, including Synergis Access Control and video surveillance platforms.
- Program and configure new security devices, system expansions, upgrades, and Day 2 operational enhancements across APAC environments.
- Monitor system health, optimize system availability, and proactively identify and resolve issues impacting physical security infrastructure performance.
- Perform advanced troubleshooting, root cause analysis, system backups, firmware updates, log reviews, and preventative maintenance activities.
- Manage and prioritize service requests and break-fix incidents through Zendesk, ensuring timely resolution, documentation, and operational visibility.
- Configure access control systems, manage load sheets, perform Genetec programming, and maintain system configurations supporting operational and project requirements.
- Coordinate with internal teams, vendors, installers, and site stakeholders to support maintenance activities, service requests, and site access requirements.
- Support testing and commissioning activities, including pre-test validation, T&C reporting, punch list management, and system acceptance.
- Maintain accurate system documentation, service metrics, trackers, and reporting for ongoing maintenance activities and special projects.
- Partner with global security technology teams to improve system performance, standardize configurations, and support enterprise security initiatives.
Required Skills and Experience
- 5+ years of professional experience programming, administering, and supporting enterprise physical security systems.
- Expert understanding of Genetec Security Center, including Synergis Access Control and video surveillance solutions, with hands-on experience administering, configuring, and troubleshooting enterprise deployments.
- Experience managing multiple concurrent security system service requests, maintenance activities, and new deployment projects with minimal supervision.
- Experience administering and troubleshooting enterprise physical security systems, including cameras, access control panels, and integrated security devices, with the ability to collaborate with field technicians and vendors on hardware-related issues.
- Understanding of network architecture and information security concepts, including LAN/WAN environments, IP addressing, DHCP, MAC addresses, VPNs, firewalls, Active Directory/domains, and collaboration with network teams.
- Strong project management, documentation, and organizational skills with the ability to manage competing priorities and deliverables.
- Excellent communication and collaboration skills with the ability to work effectively with global teams, vendors, installers, and technology partners.
- Genetec Security Center technical certification strongly preferred, including SC-STC-001 and/or SC-ETC-002.
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