Number Porting Specialist
Apply on company siteWho We Are:
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
What We Are Looking For:
We’re looking for a Number Porting Specialist to come and join our Number Operations Porting Team as we continue with exciting projects, facilitating communications worldwide.
The Number Portability Specialist is the owner of the full number portability process of the assigned countries. You will also be responsible for additional countries' processes to back up the rest of the team in case of need.
What You'll Do:
Data Operations:
- Input LNP (Local Number Portability) data into back office systems.
- Collect and analyze data downloaded from back office systems to ensure data is correct and respects the number portability process requirements.
- On the basis of customers' demand, submit porting requests to the different countries' relevant systems.
- Liaise with customers where required to get relevant information to update back office tools and systems.
- Track and report on all LNP requests until they have been verified as completed successfully.
Customer contact:
- Keep customers informed of the status of their requests.
- Reply to customers' enquiries regarding Number Portability processes or to general questions,
- Liaise with the Sales team whenever it is needed to ensure customer satisfaction.
Quality analysis:
- Execute basic quality tests to verify completion of LNP requests using Bandwidth tools (internal software and possibly newly developed tools within the company).
System improvements:
- Report any failure or bug identified in the internal systems/processes or external partners' systems/processes and follow it up until it has been correctly resolved.
- Participate in the testing of the failure reported to ensure the fix proposed is in line with the requests placed.
- Implement and oversee operational systems and communication used by our partners when possible.
Reporting:
- Ensure that relevant data is ready to be used for monthly reports.
- Assist in the preparation of monthly reports according to the guidelines given to the team.
What You Need:
- Bachelor's degree level or equivalent through experience
- Minimum 1 year of professional experience
- Fluent in English (written and verbal). German, French, or Spanish is a strong asset
- Advanced Microsoft Office skills with an excellent level in Excel
- Be very rigorous and have accurate numeracy skills
- Have strong analytical and reporting skills
- Have an eye for details
- Be proactive & a team player
- Be well organized, able to prioritize, and plan ahead
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- Work Laptop and Internet allowance to support the costs of the Internet at home
- Health & Travel insurance, with extensive coverage and a simple claim process
- We pay 300 RON into your pension
- Extensive employee assistance resources, offering advice and support on a range of issues including childcare & eldercare research, debt & budgeting, and work-related issues
- Meal vouchers and gift vouchers
- 24 days annual leave per year and 1 additional day every 3 years + Deferred bank holidays (public holidays that fall in weekends can be taken on any other day)
- With our Hacker Hours program, you get protected time to learn, experiment, and build with the technology you want to! You can even submit projects to our yearly Hack-of-the-Year competition, complete with awards and prizes
- Free access to a learning platform to further enhance your learning
- Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email
- Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
- 90-Minute Workout Lunches, contribution to your monthly fitness subscription, and unlimited virtual meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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